Systems Integration and Infrastructure Manager

JOB PURPOSE OR MISSION : The Systems Integration and Infrastructure Manager defines and implements the change control processes and coordinates key environment activities including updates, upgrades, and build migration. A ct s a liaison between application and technical teams supporting Epic. They coordinate technical aspects of Infrastructure implementation and support activities involving multiple teams. They oversee implementation, support, and maintenance activities for the integration of clinical and business systems across the enterprise .  

PERFORMANCE CRITERIA  

CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.  

PERFORMANCE STANDARDS:  

Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.   Takes initiative in living our Everyday Excellence values and vital signs.   Takes initiative in identifying customer needs before the customer asks.   Participates in teamwork willingly and with enthusiasm.   Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.   Keeps customers informed, answers customer questions and anticipates information needs of customers.  

CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the GHS Corporate Compliance Guidelines.  

PERFORMANCE STANDARDS  

Practices diligence in fulfilling the regulatory and legal requirements of the position and department. Maintains accurate and reliable patient/organizational records. Maintains professional relationships with appropriate officials; communicates honestly and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives .  

PERFORMANCE STANDARDS  

Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.   Adheres to high moral principles of honesty, loyalty, sincerity, and fairness. Upholds the ethical standards of the organization.  

CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.  

PERFORMANCE STANDARDS  

Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.   Initiates or redesigns to continuously improve work processes.   Contributes ideas and suggestions to improve approaches to work processes. Willingly participates in organization and/or department quality initiatives.  

CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.  

PERFORMANCE STANDARDS  

Effectively manages time and resources   Make conscious effort to effectively utilize the resources of the organization — material, human, and financial.   Consistently looks for and uses resource saving processes  

CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.  

PERFORMANCE STANDARDS  

Employee effectively communicates, demonstrates, coordinates, and emphasizes patient and employee safety.   Employee proactively reports errors, potential errors, injuries, or potential injuries.   Employee always demonstrates departmental specific patient and employee safety standards .   Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures, and plans.  

JOB FUNCTIONS  

ESSENTIAL JOB FUNCTIONS include, but are not limited to:  

1. Mana ges a team of integration analysts who provide and support integration solutions for the enterprise’s clinical and business systems.

PERFORMANCE STANDARDS  

Coordinating and managing the Epic upgrade and update activities   Uses middleware (interface engines), Epic Bridges (integration module), and healthcare integration protocols like HL7 and FHIR Planning, prioritization, resourcing, and general oversight of all integration team activities , including their involvement in new integration projects as well as support, maintenance, business continuity and disaster recovery for existing integrations   Ensuring that the systems teams provide routine system monitoring and that issues are mitigated   Improving the implementation, design, and maintenance process by evaluating the adequacy of the tool sets and introducing new tools, techniques, and practices to ensure efficiency and productivity   Setting design, test, documentation, and implementation standards in accordance with HIPAA and other patient data management policies; ensuring interfaces and integration systems adhere to policies  

2. Managing and communicating the infrastructure environment strategy, including data migration methods and schedules.

PERFORMANCE STANDARDS  

Communicating information about environment activities (refreshes, maintenance windows, upgrades, patches) and enforcing proper environment use for build, testing, and training to application and technical teams, and end users   Designing data migration strategies and overseeing large data loads Participating in core project leadership discussions and decisions Acting as a liaison/coordinator between application and technical/infrastructure teams supporting Epic, including Epic Hosting and Technical Services  

3. Participating in or leading change control, upgrade planning, maintenance window planning, and go-live planning committees,

PERFORMANCE STANDARDS  

Tracking update and patch levels for each production and non-production environment and servers   Creating and maintaining documentation for use in infrastructure configuration, maintenance, and upgrade planning   Enhancing existing change control processes to include System components and build   Working with application and technical teams and organization leadership to maintain and test downtime and recovery processes   Tracking technical integration issues and coordinating issue resolution

HIPAA REQUIREMENTS:  

Maintains knowledge of and adherence to all applicable HIPAA (Health Insurance Portability and Accountability) regulations appropriate to Job Position including but not limited to medical record without limitation, patient demographics, lab results, patient financial and 3 rd party billing information, patients related complaints, information related to patient location.  

SAFETY REQUIREMENTS:  

Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to incident reporting, exposure control plan, hand washing for all age groups.

EXPERIENCE REQUIREMENTS  

Experience managing technical teams in a healthcare provider environment and EPIC EMR preferred.  

Experience setting policies, procedures, equipment and documentation standards preferred.  

Experience with architecture analysis, scoping, build, testing, and deployment of HL7 and FHIR interfaces for variety of healthcare data exchange functions, like patient registration, orders, results, charges, document management, etc.  

EDUCATIONAL REQUIREMENTS  

Bachelor's degree or higher  

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS  

Epic Certification: Technical Overview of Implementation  

Technical understanding of technical infrastructure and staff, including servers, storage, network, and desktop support teams  

Familiarity with healthcare interoperability standards, including HL7, FHIR, X12 Familiarity with Epic integration/interoperability environment.  

Ability to analyze and resolve complex integration problems, provide resolutions and recommendations Education/Training/Certification  

Strong organizational skills and project management experience  

Strong leadership and communication skills  

Assertive and able to hold staff accountable for following established policy and procedure.  

Ability to communicate with both application and technical team members.  

Process and detail-oriented  

Full-Time