What are the responsibilities and job description for the Helpdesk Technician position at Baudville Brands?
ABOUT THE OPPORTUNITY:
The Helpdesk Technician’s main duties will be to provide front line support for both Windows and Mac OSX based workstations in an Active Directory environment. This individual will act as the first point of contact for all technical issues and needs including software installation and configuration, hardware and software troubleshooting, as well as miscellaneous IT projects. The Helpdesk Technician will escalate issues as appropriate to internal or contract resources.
This is an onsite position with a Monday-Friday schedule, during typical business hours.
DUTIES AND RESPONSIBILITIES:
DUTIES AND RESPONSIBILITIES:
- Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues
- Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources
- Help maintain, install, and upgrade IT equipment including workstations, laptops, phones, printers, and other IT related hardware and software
- Effectively communicate with staff in a clear, positive, and professional manner
- Provide IT support to all staff via email, phone, and in person
- Assist members of the IT Team in day-to-day functions and projects when needed
- Maintain and update technical documentation
IDEAL CANDIDATE TRAITS:
- Excellent analytical, problem solving and communication (verbal and written) skills. Thorough understanding of small business technology; particularly Microsoft products
- Must have a professional manner. Must have excellent verbal, written and listening skills. Must be able to interact with various people at all levels of the organization and external contacts. Must have the ability to communicate clearly and concisely
- Ability to work with minimal supervision and demonstrate appropriate initiative when making decisions
REQUIREMENTS:
- IT Certification/Education strongly preferred
- Prior experience in troubleshooting hardware and software is a must
- Must be able to lift and move equipment
- Must be able to work with confidential records in a professional manner
- Requires a considerable level of independence, persistence, time management skills and intuitive judgment to accomplish objectives and projects
- Must be self-motivated and driven to succeed
Our Winning Culture Offers
- A world-class work environment:
- West Michigan’s 101 Best and Brightest Companies to work for 13 times
- National Best & Brightest winner for 8 consecutive years
- 101 Best & Brightest in Wellness winner 7 times
- 3-time Great Place to Work Certified™. (https://www.greatplacetowork.com/certified-company/7012443)
- Performance-based compensation commensurate with experience including annual salary and discretionary bonus
- Stability of a privately held, employee focused business with 38 years of rich and diverse history
- Medical, Dental, Vision, Life, Long-Term Disability, and Short-Term Disability
- Company sponsored 401K with 100% vested match
- Tuition Reimbursement
- Paid Parental Leave
- Peer group of proven winners – ready to embrace the same and grow our successful business to new levels.
At Baudville Brands, we offer a challenging but rewarding work environment where employees respect and recognize each other. We are dedicated to workforce diversity and a drug- and smoke-free workplace. Baudville Brands is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, race, religion, color, national origin, marital status, genetic information, height, weight, sexual orientation, gender identity, veteran status, disability or any other protected characteristic. We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview process a great one, please let us know.
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