Customer Service Associate
Job Posting for Customer Service Associate at Baumer Electric AG
Baumer Group - specialist for pioneering sensor solutions that make industries smarter, faster and more economical. We are the right place for everyone who wants to shape the future with us in agile teams.
Customer Service Associate
Provides proactive customer service sales and after-sales service functions including but not limited to the following:
- Handle customer inquiries for price and delivery. Prepare quotations.
- Answer a variety of real-time inbound calls and emails to support customer care.
- Order entry and processing, including but not limited to, delivery and after sale follow-up.
- Coordinate delivery dates with order fulfillment team, expedite whenever necessary, communicate delivery dates.
- Actively use CRM to record activity with customers.
- Support and engage with outside sales regularly.
- Maintains open order reports and other reports as needed.
- Generate and assist in general report functions.
- Maintain customer account records and update accordingly.
- Assist with special assignments.
- Product knowledge (non-application in nature)
- Direct customer to other company personnel as needed.
- Bachelor's degree or associate degree
- 2 years of experience in customer service, preferably in industrial sales
- Working experience in CRM (preferably SAP)
- ERP experience
- Proficient computer skills including MS Office applications (i.e. PowerPoint, Outlook, Excel), credit card management software.
Benefits to be discussed upon interview process completion.
Questions regarding the application?
Judith Sanchez
Director of Finance & Controlling North America
1 860 620 6375
Baumer Group is a leading international manufacturer of sensors and measuring instruments for factory and process automation. We owe this success to our 2'800 employees, who are always on the lookout for the best solutions for our customers with passion, expertise and great commitment.
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