What are the responsibilities and job description for the Customer Service position at Bausch + Lomb?
Bausch Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.
Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing, and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.
The Capital Equipment Specialist is responsible for managing order processing and shipments for Capital Equipment Order Entries while also contributing to the oversight of Demo Equipment compliance in accordance with Sunshine Act. Additionally, the Specialist will address inquiries and effectively resolve issues from diverse sectors such as Field Sales, Customer Service, Group Purchasing Organization, and other relevant areas pertaining to our wide range of products and services.
Responsibilities:
Assist representatives in creating CPQ quotes for Cash and RTO.
Verify installation dates for Stellaris/PC units, handpieces, foot pedals, etc., for sales representatives.
Obtain credit approvals for Cash, RTO, PCA, and Capital Lease deals.
Verify the availability of equipment, including demo units.
Coordinate and schedule the delivery and returns of Stellaris/PC units.
Navigate logistical challenges associated with shipping and managing freight services.
Process orders for both internal and external customers.
Provide equipment buyout pricing for Rent-To-Own, SEE, and Residency programs.
Request the creation of "Prospect Account" specifically for quoting purposes.
Send out credit applications for Equipment Deals.
Process EQDEMO accessories orders for representatives (e.g., replacement bulbs for demo units, AFI hangers, H/P’s, battery chargers, laser keys, air hoses, etc.).
Schedule the pickup of Trade-In units with freight services.
Facilitate the accurate completion of paperwork required for asset management to the Finance Department.
Proficiently organizes and maintains updated reports in shared drives.
Qualifications:
Bachelors degree preferred.
Minimum 3 years office experience, working in a professional customer service, sales or marketing function.
Strong communication skills and be able to operate numerous Microsoft Applications.
Organizational Skills: Ability to effectively organize data, reports, and paperwork, ensuring accuracy and accessibility.
Attention to Detail: A keen eye for detail to maintain accuracy in reports and paperwork, minimizing errors.
Time Management: Capability to prioritize tasks efficiently and manage time effectively to meet deadlines.
Communication Skills: Clear communication abilities to interact with various stakeholders, both verbally and in writing.
Analytical Skills: Proficiency in analyzing data and reports, extracting relevant information, and drawing conclusions.
Financial Understanding: Basic understanding of financial processes related to asset management and finance paperwork.
Logistics Management: Experience or familiarity with logistics and coordination involved in shipping units, dealing with freight companies, and managing deliveries.
Computer Proficiency: Competence in using software tools like Microsoft Office (Excel, Word) or any specific software relevant to the industry for report generation and data management.
Problem-Solving: Ability to identify and resolve issues related to asset management, logistics, and paperwork effectively.
Adaptability: Flexibility to adapt to changes in procedures, systems, or requirements within the role.
As required by California's Salary Transparency Law, Bausch Lomb provides a good faith minimum and maximum salary range of compensation for roles that can or will be performed, in California. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For California, the range of starting annual base pay for this role is $50,000 - $60,000.
This position may be available in the following location(s): [[location_obj]]
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.
Our Benefit Programs: https://www.bausch.com/careers/benefits/
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing, and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.
The Capital Equipment Specialist is responsible for managing order processing and shipments for Capital Equipment Order Entries while also contributing to the oversight of Demo Equipment compliance in accordance with Sunshine Act. Additionally, the Specialist will address inquiries and effectively resolve issues from diverse sectors such as Field Sales, Customer Service, Group Purchasing Organization, and other relevant areas pertaining to our wide range of products and services.
Responsibilities:
Assist representatives in creating CPQ quotes for Cash and RTO.
Verify installation dates for Stellaris/PC units, handpieces, foot pedals, etc., for sales representatives.
Obtain credit approvals for Cash, RTO, PCA, and Capital Lease deals.
Verify the availability of equipment, including demo units.
Coordinate and schedule the delivery and returns of Stellaris/PC units.
Navigate logistical challenges associated with shipping and managing freight services.
Process orders for both internal and external customers.
Provide equipment buyout pricing for Rent-To-Own, SEE, and Residency programs.
Request the creation of "Prospect Account" specifically for quoting purposes.
Send out credit applications for Equipment Deals.
Process EQDEMO accessories orders for representatives (e.g., replacement bulbs for demo units, AFI hangers, H/P’s, battery chargers, laser keys, air hoses, etc.).
Schedule the pickup of Trade-In units with freight services.
Facilitate the accurate completion of paperwork required for asset management to the Finance Department.
Proficiently organizes and maintains updated reports in shared drives.
Qualifications:
Bachelors degree preferred.
Minimum 3 years office experience, working in a professional customer service, sales or marketing function.
Strong communication skills and be able to operate numerous Microsoft Applications.
Organizational Skills: Ability to effectively organize data, reports, and paperwork, ensuring accuracy and accessibility.
Attention to Detail: A keen eye for detail to maintain accuracy in reports and paperwork, minimizing errors.
Time Management: Capability to prioritize tasks efficiently and manage time effectively to meet deadlines.
Communication Skills: Clear communication abilities to interact with various stakeholders, both verbally and in writing.
Analytical Skills: Proficiency in analyzing data and reports, extracting relevant information, and drawing conclusions.
Financial Understanding: Basic understanding of financial processes related to asset management and finance paperwork.
Logistics Management: Experience or familiarity with logistics and coordination involved in shipping units, dealing with freight companies, and managing deliveries.
Computer Proficiency: Competence in using software tools like Microsoft Office (Excel, Word) or any specific software relevant to the industry for report generation and data management.
Problem-Solving: Ability to identify and resolve issues related to asset management, logistics, and paperwork effectively.
Adaptability: Flexibility to adapt to changes in procedures, systems, or requirements within the role.
As required by California's Salary Transparency Law, Bausch Lomb provides a good faith minimum and maximum salary range of compensation for roles that can or will be performed, in California. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For California, the range of starting annual base pay for this role is $50,000 - $60,000.
This position may be available in the following location(s): [[location_obj]]
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.
Our Benefit Programs: https://www.bausch.com/careers/benefits/
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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