What are the responsibilities and job description for the Field Service Technician I - New Jersey position at Baxter?
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.
- Are you motivated by our mission of saving and sustaining lives?
- The Field Service Technician is a key customer facing position that represents the Baxter brand in clinical and hospital settings. This position manages an assigned territory and travels to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices.
- Field Technicians are hands-on and enjoy solving technical problems, interacting with customers, applying attention to detail, working autonomously, variation in their work, and traveling. This position focuses on providing a positive customer experience, strong communication, and ensuring all services needs are met in a quality and timely manner.
- By conducting preventative maintenance and corrective action on our life-sustaining medical devices, we are able to get them back into use by patients and providers.
- Baxter offers dental and medical insurance, paid time off, parental leave, and more!
- Performs repairs, calibrations, preventive maintenance, installations on electro-mechanical medical equipment within established SLAs, quality, and procedural standards.
- Analyzes equipment failures to determine root cause and performs corrective action.
- Responsible for effective territory management by scheduling service calls, PMs and other service needs within SLAs and plans travel accordingly.
- Ensures test equipment is working properly and calibrated within established intervals.
- Documents all performance and maintenance records on equipment.
- Plans and orders parts necessary for service and PM and maintains proper system inventory records.
- Provides guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
- Maintains customer good-will through effective and timely communication of all services rendered, on-site arrival time, and reports any issues.
- Demonstrates presentation of positive attitude for the company, products, employees, and customers; and maintains proper business appearance.
- Participates in department meetings and training events.
- May participate in installation or field action planning and execution.
- May travel to assist other Field Service Technician's outside of designated territory.
- Adheres to all environmental, health and safety SOP's, equipment, policies, and procedures, including any department specific requirements.
- Minimum of a high school or GED equivalent
- Plus 3 years experience in electronics, biomedical equipment technology, or electro-mechanical troubleshooting experience
- OR associates degree plus 2 years experience in electronics, biomedical equipment technology, or electro-mechanical troubleshooting experience
- OR bachelors degree in a related electro-mechanical technology or engineering discipline required; related experience is a plus
- Previous field service experienced is helpful
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $33,000 to $76,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.
The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our .
Salary : $33,000 - $76,000
