Engagement Manager

About Bazaarvoice   At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia and the UK! As Engagement Manager you’re part of the Global Services organization, working with internal teams to scope services engagements for new and existing business. You work very closely with the client to understand their specific requirements and assess how each project could be best delivered. You create an action plan for each implementation and gain the client’s agreement with every major initiative in the project. Once a contract is won, you’re the main point of contact for the client and are responsible for their successful Services engagement. You coordinate the delivery effort of resources from various practice teams of Consultant and Product experts. You build and maintain excellent client relations. You have a portfolio of clients and are accountable for each client’s entire experience and the success of those client relationships. You thrive in a fast-moving environment, have excellent multi-tasking skills, are able to make decisions quickly and ensure your projects’ optimum balance of cost, time, and quality. Is this a good fit for you? We take pride in our energetic team environment and strong culture. We multi-task well, communicate directly, and lead by example. To be a successful Engagement Manager at Bazaarvoice, you must be motivated to make your clients successful and take time to understand their objectives, goals and requirements. You execute well under pressure and have strong project scoping skills. Your contacts will range from business to technical, from analyst to executive; being comfortable communicating at all levels is crucial. The clients you will work with are well-known consumer-facing companies, predominantly in the retail and brand space. You also have experience applying a project management methodology, are deadline-driven, and have excellent decision-making skills around scope, time, and resources. You’ll be faced with prioritizing your workload on a daily basis in order to deliver an excellent experience for all of your clients. Presenting to clients and leading meetings is key to this role, which is why we also include a presentation round in our interview process. Our company moves quickly and so do we. Passion about life and work is important to us, and want to see it from you when we interact with you! Why join Bazaarvoice?   Customer is key We see our own success through our customers’ outcomes.   We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA.  We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity.  We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo.  We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives.  We champion what’s best for Bazaarvoice before individuals or teams.   As a stronger company we build a stronger community. Commitment to diversity and inclusion   Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.