Junior Client Service Representative

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others. Client Service Representative serves as a primary contact for clients and internal operational teams. CSR provides timely and accurate resolution of internal and client inquiries to ensure exceptional levels of client service are met. The individual focuses on the Custody disciplines and the applicable product offering for assigned client relationships. Main Responsibilities: Proactively respond to client’s inquiries on a daily basis. Work effectively with internal departments or third-party providers to prioritize client requests, deliverables, and issue resolution. Participate in team-based project work and audits. Utilize relevant internal technology solutions to effectively manage client’s inquiries. Introduce and familiarize clients with new technology, automation tools and products. Requirements: BS/BA degree preferably in a business, finance, or accounting related concentration and/or equivalent work experience. English C1 Ability to communicate effectively both verbally and in writing. Ability to effectively prioritize and resolve client needs. Ability to learn and utilize new technologies to research, analyze, and resolve client needs. Ability to work quickly and accurately in a deadline-oriented environment. Ability to build and maintain internal and external client relationships. Strong ability to apply analytical skills to data, workflows, numeric information and problem solving. Comprehensive working knowledge of Microsoft Office products. What We Offer: 2 additional days added to your holiday calendar for Culture Celebration and Community Service Private medical care for you and your family Life Insurance Hybrid Working Opportunities Professional trainings and qualification support Thrive Wellbeing Program Online benefit platform Brown Brothers Harriman (BBH) is a privately-held financial institution and has been a thought leader and solutions provider for over 200 years. We serve the most sophisticated individuals and institutions with award-winning expertise in Investment Management, Private Banking, and Investor Services. Our 5,000 colleagues operate from 17 cities throughout North America, Europe and Asia. BBH is committed to diversity, innovation and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives. This openness sparks innovation and agility, which adds to the entrepreneurial spirit and provides many more career opportunities for our staff. We are a group of high-performing, dedicated and caring professionals who believe that working together is the foundation for superior client service excellence. As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution. As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career.