Team Lead

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team  
Team Lead

Full time, Bangalore

In this role, you will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the team's potential. To be successful as a team leader, you should have a track record of team motivation and positive results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.  

As a Customer Support Team Lead, you will 

• Conduct training of team members to maximize their potential  
• Ensure team members are kept up to date with new policies, procedures, and announcements  
• Provide Support Handling calls/emails based on Service Levels whenever the operation requires it  
• Maintain constant communication with Operations teams and advisors   
• Complete 1QA Monitor per month for each advisor  
• Conduct and complete the Onboarding Certification process for New Hires  

About you 

• Prior experience in the corporate travel industry  
• Solid working knowledge of the travel industry, policies, procedures, and processes  
• Advanced skills in travel industry system GDS Amadeus  
• Demonstrated excellent professional customer service and problem resolution skills  

About us 
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000 people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.  

Your life at BCD 

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.   

You’ll be offered 

• Flexible working hours and work-from-home or remote opportunities  
• Opportunities to grow your skillset and career 
• Generous vacation days so you can rest and recharge 
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools 
• Travel industry professional perks and discounts 
• An inclusive work environment where diversity is celebrated  

Ready to join the journey? Apply now! 

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.