What are the responsibilities and job description for the Call Center representative Bilingual - English and Spanish position at BCF?
Position Description We're looking for candidates with at least 6 months or more of actual contact center experience.H&PSLevel 13
-Local Candidats Only - in office
-No Visa Restrictions.
Responsabilities:
Based on business needs and/or performance issues, may change to remote in the future. Local: Yes. Must be local to Austin Must be available for any 8 hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days. Must be bilingual with the ability to read, write and speak and Spanish proficiently. This role provides unbiased assistance to Medicaid clients with questions regarding eligibility, medical claims status, and other program questions in English and Spanish.
Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management. Attains and maintains strict required attendance and performance metrics.
• Work location : Austin, TX
•
Job Type: Full-time
Pay: $21.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Austin, TX 78727 (Required)
Ability to Relocate:
- Austin, TX 78727: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $22
