What are the responsibilities and job description for the Client Support Specialist position at BCforward?
BCforward is seeking a highly motivated and experienced Client Support Specialist
Job Title: Client Support Specialist
Location: El Paso, TX 79912- 4 Onsite, 1 Day Remote
Duration: 6 Months
Hourly Pay Rate: $20 to $22/hr. On W2
Training: 5 weeks instructor lead/hands-on.
Start Date: 8/26
Shift: 9 AM to 5 PM
Client Support Specialist II - Benefits and Talent Solutions
In this role, you will serve as the Client front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of Client service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud.
What you can expect on a typical day:
Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help clients solve problems for time-sensitive issues by taking a broad perspective to resolve issues and provide solutions. You will take the initiative to seek answers and positive outcomes.
Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live Client's core value of "Integrity is everything."
Educate and Provide Recommendations. You will leverage your Client product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
