Call Center Agent - OCTOBER 2021

SIGN ON BONUS $500 = $250 after training (3- 4 weeks from date of hire) & $250 at 90 days of employment

New location: 1950 Innovation Way, Suite 200, Libertyville, IL 60048

Summary

Do you love speaking to people on the phone? Are you looking to have control over how much money you can make in commission? With commissions, new call center reps average $16-22 per hour (base hourly pay commission)!

We are looking for people who can sell a Free In-Home Consultation to customers over the phone. We have plenty of digital leads and inbound phone calls coming in and our team is growing. Some of our top callers have no experience on the phones or in the Home Improvement industry. We will train you to be a rock star!

Essential Duties and Responsibilities

• Our automatic dialer will make outbound calls for you. Your goal is to set 1.75-2.0 billable Free In-Home Consultation (appointments) per hour worked
• No cold calling
• Answer inbound calls
• Gather customer information, warm transfer qualified leads to our dealers, and schedule in-home appointments
• Provide excellent customer service
• Be able on the phone for an extended period of time (three 5-minutes breaks per 8-hour shift in addition to your unpaid lunch break)
• Remain calm under stressful situations

Knowledge & Skills

• Strong internet and PC skills
• Ability to perform at high levels in a fast-paced, changing environment
• Excellent written and oral communication skills
• Strong time management skills
• Enjoy working with people
• Must be detail-oriented, highly organized and able to perform under pressure
• Ability to work independently, self–starter and energetic
• Have a team player attitude

Call Center Schedule

• Monday to Friday – Either a Morning/Early Afternoon shift OR Late Afternoon/Evening shift
• Saturday – Call Center Reps work Saturdays and get a weekday off.
• Sunday – Closed

Education and/or Experience

• High school diploma or equivalent
• 1-2 years of Call Center or Customer Service experience (preferred)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.

While performing the duties and responsibilities of this position, the employee will be sitting at a desk 100% of the time. Specific vision requirements for this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee works in an office environment. The noise level in the work environment is consistent with normal office noise levels.

The above statement reflects the general details necessary to describe the principle functions of the occupation describes and shall not be construed as a detailed description of all the work that may be inherent in the occupation.

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Signing bonus

Application Question(s):

• Are you available to work Saturdays?
• BCI Acrylic requires all employees are able to pass a background check and drug screen.

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location