Job Description Summary

Within the Business Process Optimization & Operations function, the Business Process Optimization Specialist supports the Integrated Solutions function, and broader GCS organization by identifying, facilitating, and contributing to people, process, and technology projects utilizing lean methodologies, analytics, project management best practices, functional knowledge (e.g. service operations, sales operations), and business acumen. Their focus will be: conducting strategic analytics, supporting transformational process improvements, and innovating to exceed industry best practice.

To be successful in this role, we are looking for someone who is:
‐ Comfortable with ambiguity
‐ Enjoys process simplification and streamlining to drive transformation using analysis, facilitation, influencing, and change adoption skills
‐ Is savvy with strategic operational analytics and develops strong recommendations on how and what to measure to drive organizational performance
‐ Has strong skills to manage leadership audiences, set expectations, and influence for results
‐ Thinks big picture
‐ Has strong abilities to create governance models and data driven business cases
‐ Effortlessly juggles multiple competing initiatives through rigorous prioritization
‐ Quickly ramps up into new areas and embraces a growth mindset
‐ Is proactive and assertive in nature, driving accountability / ownership

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Overall Responsibilities:
The overall responsibilities of the Business Process Optimization Specialist include:
Strategy & Process Improvement: 45%
Strategic Analysis: 25%
Driving Transformation: 25%
Administrative/Other: 5%

Strategy & Process Improvement:

• Support the identification, design, and execution of strategic and continuous improvement mapping projects

• Support process mapping activities to understand current and ideal states, and conduct gap analyses and provide recommendations to drive transformation

• May facilitate scoping, research, business case creation, and prioritization to create roadmaps & milestones within a specific workstream with stakeholders, and constructively challenges to reduce complexity and establish scope

• Use data insights, industry trends and discoveries, and process knowledge and critical thinking to identify process improvement opportunities that will help inform transformational visions/roadmaps

• Facilitate risk / benefits sizing assessments, providing inputs to leadership for strategic planning

• Analyze quantitative and qualitative data to recommend insights and solutions to functional leadership on strategic directions

Strategic Analysis:

• Conduct analyses to provide strategic recommendations on KPIs and targets to drive business performance and drive execution of process improvements to meet performance and experience targets

• Conduct data driven deep dives to understand trends, root causes, and work with functional leaders and stakeholders to create actionable recommendations and plans to address to improve performance and scalability

• Identify and monitor key measures to ensure project success and prepares project team and functional level project status reports

• Identify methodologies to measure and track key performance indictors in alignment with industry standards

• Benchmark support practices to industry averages, and partner with the business on creating data driven plans to drive evolution

Driving Transformation:

• Support the creation and adoption of execution strategies, inclusive of needs / audience based communications and workstream level change management plans, project review meetings, and action item delegation and tracking

• Support operational rigor within the business through the planning and facilitation of ongoing leadership operations and strategic meetings governance

• Partner with key team members and stakeholders to ensure timely and successful project completion to meet identified goals, controlling scope and expectations across the project / program / portfolio

• Develop presentations that deliver succinct/concise recommendations to the management team, providing recommendations with clear rationale & justifications

• Support the identification of long term strategy for initiative ownership and adoption within the business

• Able to quickly corral and maintain focus in a rapidly changing environment, and can navigate changing business needs in targeted timeframes

Administrative/Other:

• Timely completion of internal company documentation.

• Timely completion of any Company or Department required training.

• Performs other duties as assigned.

Skills, Duties and Tasks particular to the job:

• High Comfort with Ambiguity and ability to flex / manage competing demands

• Knowledge of industry-recognized project management methodologies

• Demonstrates understanding of project governance expectations and execution (scope management, tollgates, and risk & change management)

• Ability to convert ideas into tangible improvements with quantifiable value

• Strong usage of data to support decision making

• Understanding of operational processes and support environment best practices

• Leads project teams and effectively navigates matrixed structure to meet deliverables

• Effective, professional communication skills (verbal and written) to different audiences

• Responsible for maintaining project schedule and timeline

• Crisp and detailed documentation and notes

• Strong conflict management skills to navigate prioritization

Required Soft Skills:

• Negotiation skills

• Constructive Challenge

• Growth Mindset

• Effective interpersonal skills

• Project leadership

• Strong communication skills to multiple levels and audiences

• Thought leadership through thoughtful questioning and ideation guidance

• Effective decision-making skills to help facilitate project momentum

• Build and lead effective project teams

• Effectively employs conflict resolution

Qualifications:

• 2 or more years experience in process improvement, operational excellence, project management and / or strategic analytics functions

• Prior experience facilitating continuous improvement and transformation initiatives cross-functionally in an iterative, fast paced environment desired.

• High analytical competency in analyzing complex data sets and producing visualizations using tools such as Excel, Tableau, Salesforce, Power BI, and SQL.

• Specific prior knowledge and experience with Field Service, Support, Operations, or related functional process improvements and system implementations desired

• Strong MS office skills particularly in advanced PowerPoint, Excel, and Power BI

• Strong analytical, problem-solving, verbal, listening and interpersonal skills.

• Excellent Verbal, Written and Communication Skills.

• Strong group facilitation and project management skills.

• Experience with large technology implementations desired.

Certifications & Education:

• Bachelor’s degree required.

• Certification in Change Management, Lean Six Sigma, or PMP highly desirable

Location & Travel:

• Position based in San Diego, flex hybrid schedule

• Travel up to 10%.

For many roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, weekly testing for COVID-19 may be available instead of vaccination. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift