Break Fix Field Training Manager

At a Glance

The Field Training Manager will reach and exceed goals set by our clients through field management of the Break Fix Regional Trainers. This position will be responsible for leadership, overseeing weekly store execution, daily reporting, administrative accountability, and the weekly deployment of the Break Fix Regional Trainers to work with and train various Break Fix field reps. They will also interact daily with retail management teams and build relationships at store level with the retail store’s staff. 

Overview

WHAT WE OFFER

• Competitive pay with bonus potential 
• Health and wellness benefits plans  
• Flexible vacation and holiday policies 
• Paid parental leave  
• 401(k) with employer matching  
• Technology allowance
• Referral bonus 
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employees 

WHAT YOU'LL DO

• Work closely with the Break Fix Client Service and Operations Teams to understand all program and project objectives to ensure on-time, quality execution of the Regional Trainers’ store visits
• Full-cycle management of Regional Trainers; drive effective system of accountability for performance management
• Lead Regional Trainers in delivering quality on-time and cost-effective client objectives, training of new hires, mentoring reps, and scouting for new merchandisers
• Complete weekly QA reporting, including but not limited to the Red Flag Scorecard
• Review call forms at home and in-store and provide detailed feedback
• Conduct in-field training with new hires and current reps
• Hold calls to certify reps to train other reps in the field
• Lead monthly refresh calls with the certified trainers
• Complete store visits on an as-needed basis
• Other tasks as requested by management.

WHAT YOU NEED

Experience and Education:

• College degree or similar experience preferred
• Break Fix or merchandising experience highly preferred
• Minimum 2 years previous supervisory experience; proven experience training in-field reps
• Experienced in leading and running web-based trainings

Skills and Attributes:

• Excellent attention to detail
• Strong verbal and written communication skills
• Ability to adapt to changes and respond supportively in working with various circumstances and people
• Ability to work through varied issues with integrity, honestly and in a candid, straightforward manner
• Strong proficiency in MS Excel, Word, Outlook, and PowerPoint applications
• Professional demeanor

Logistical Requirements:

• Must be able to travel to out-of-market locations to train reps and/or work with clients
• Must be able to travel by plane, car, and stay overnights in hotels up to a min of 4-5 nights per week minimum
• Must have a valid driver’s license and be able to provide proof of motor vehicle insurance due to the driving requirements of this position
• Must meet all pre-and post-employment screening requirements, including but not limited to background check and motor vehicle review.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to:

• Regularly lift over 50 pounds while bending and standing, often while on a tall ladder 
• Able to see, hear, speak, and write clearly to communicate with others
• Manual dexterity is required for occasional reaching and lifting of small objects, and operating office equipment
• Ability to sit for long periods

Important Information

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at www.BDSsolutions.com for more information.