Surgery Scheduler

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  Service Commitment: Maintain confidentiality of all information related to patients, medical staff, employees, and as appropriate, other information.
• Team Member: Demonstrate service excellence and positive interpersonal relations in dealing with others, including patients/family members, employees, managers, and medical staff, so that productivity and positive relations are maximized.
• Confidentiality/Privacy: Protect confidential/private information related to patients, caregivers, providers and others.
• Attendance and Punctuality: Demonstrate performance by adhering to established policies and procedure and exhibiting the defined characteristics associated with attendance and punctuality.
• Coordinate and schedule surgeries, preoperative and postoperative appointments as designated by surgeons.
• Coordinate processes and timing as required to meet provider and facility requirements.
• Coordinate arrangements for surgical assistants, special equipment and surgical materials.
• Provide patients with generic preoperative information sheets and advise patients of preoperative surgical and financial requirements.
• Submit patient clinical and financial information to facility assuring appropriate medical records release, if needed.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient pre-payment, as directed.
• Maintain files and patient records in a confidential manner.
• Attain authorizations for surgery across multiple types of payors
• Demonstrate courtesy and helpfulness toward patients and their families; assures that information given to patients is accurate and complete.
• Ensures efficient written and oral communication.
• Maintain a high degree of professionalism:
• Be a problem solver and take ownership of issues
• Demonstrate the ability to make decisions, take appropriate action and follow tasks through to completion.
• Demonstrate a willingness to accept new responsibilities.
• Respond cooperatively to managers and staff members in other departments to promote teamwork.
• Demonstrate a high level of customer service standards of the organization.

• 2-3 years of healthcare experience
• Excellent customer service and communication skills.
• Ability to effectively interact with public and co-workers.
• Working knowledge of medical insurance HMO/PPO/EPO/Indemnity/Worker’s Comp, etc.
• Knowledge of medical terminology required.
• Working knowledge of computerized registration and scheduling
• Good written and verbal skills.
• Knowledge of clinic policies and procedures.
• Knowledge of medical terminology and insurance practices.
• Knowledge of CPT and ICD-10 coding.
• Knowledge of grammar, spelling, and punctuation to type, review and edit reports, documentation and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Skill in gathering, interpreting and reporting insurance information.
• Skill in troubleshooting insurance issues and resolving appropriately.
• Ability to type 40-50 words per minute. Ability to learn and use electronic medical record software and computers programs including Microsoft Office products, email, and Internet.
• Ability to work effectively as a team member with physicians and other caregivers.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to interpret and understand insurance benefits and reimbursement.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.
• Ability to communicate clearly.
• Ability to work with little supervision.
• Ability to establish and maintain effective working relationships with patients, caregivers, and the public.
• Personal style which emphasizes openness, visibility and approachability

Additionally, we provide a comprehensive benefits package including paid holidays, vacation & sick, as well as healthcare and financial wellness benefits.
Compensation for the role will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience.
We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. Please note that we participate in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.