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CSR - Customer Service Representative

Beacon Hill Insurance Agency
Lynn, MA Part Time | Full Time
POSTED ON 5/3/2024

Responsibilities

  • SPANISH/ENGLISH FLUENCY REQUIRED
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

  • On-the-job training

Experience level:

  • 10 years
  • 11 years
  • 1 year
  • 2 years
  • 3 years
  • 4 years
  • 5 years
  • 6 years
  • 7 years
  • 8 years
  • 9 years
  • No experience needed
  • Under 1 year

Shift:

  • 4 hour shift
  • 8 hour shift
  • Day shift
  • No nights

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Language:

  • Spanish (Required)

Work Location: In person

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