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Help Desk Positions – Green Bay – Appleton Area, Wisconsin

Beacon Hill
Green, WI Full Time
POSTED ON 5/1/2024
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Job Summary

IT Help Desk Positions - Onsite in the Green Bay - Appleton area, WI

Some of my top clients are hiring for IT Help Desk employees. These are contract and contract-to-hire opportunities.

Skills Needed :

Assists all users (internal and external) with software / hardware / network requests and issues related to provided systems.

Identifies root cause of problem and fixes it.

  • Accurately maintains required documentation (steps taken, time logged, etc.) in work order system for each issue.
  • Resolves issues / requests in an efficient and timely manner. Follows up with users as needed to verify issue is resolved.

Escalates issues to other IT staff when appropriate.

  • Monitors, prioritizes, and responds to requests from multiple sources including phone, voicemail, email, and walk-ups.
  • Strong ability to take ownership of assigned tasks and responsibilities.
  • Excellent organizational and time management skills. Ability to manage schedule.
  • Maintains high level of knowledge of all of client's systems and their related interfaces.
    • 4 hours ago

Salary.com Estimation for Help Desk Positions – Green Bay – Appleton Area, Wisconsin in Green, WI
$65,011 to $83,400
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