What are the responsibilities and job description for the Desktop Support Analyst position at Beacon Systems, Inc?
Job Description
About Beacon Systems, Inc
Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
Position: Desktop Support Analyst
Location: Brooklyn, NY
Duration: Maximum of thirty-six (36) months option to renew for up to an additional two (2) year term for a maximum term of five (5) years.
Minimum Qualifications:
Specific Knowledge, Skills, and Abilities (KSAs)
- Minimum 2 Years Experience working in an IT desktop support team-based collaborative environment.
- Minimum 2 Years Experience providing customer service to diverse user groups, problem-solving in an organizational structured environment.
- Minimum 2 Years Experience supporting Microsoft Windows 10 and Office 365 in an enterprise environment.
- Minimum 2 Years Experience supporting MACs.
- Minimum 2 Years Experience working with and/or knowledge of remote desktop tools.
- Minimum 2 Years Experience providing support via phone, remotely, email and in-person.
- Minimum 2 Years Experience using a ticketing system (e.g., familiarity with Service Now).
Compensation
Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, BeaconGov provides reasonable range of compensation for this role.
EEO Statement
Beacon Systems is dedicated to fostering an inclusive and diverse work environment. We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic. Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits. We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.
