Shoe Lead #058 - Bealls Palm Coast

Position:  Shoe Lead   Exempt/Non-Exempt: Non-Exempt Department: Shoes   Date Revised: April 17, 2017              Function: To provide a friendly and satisfying customer and brand experience while supervising the daily operations and merchandising of the shoe department to drive results. Interaction: - Extensive interaction with customers, shoe department associates and Management Team. - Reports to Merchandise Manager.  - Some interaction with vendors and corporate visitors. Summary of Duties and Responsibilities (Essential Functions): People: - In partnership with Merchandise Manager, actively participate in the talent selection process for shoe associates, along with providing feedback for reviews. - Facilitate training for all shoe associates on customer service standards, merchandising standards, product flow, inventory flexing and signage to ensure consistency of Brand experience. Process: - Set the standard for customer service expectations within the shoe department. - Responsible for greeting and offering assistance to customers as needed. - Acts as resource for associates on product knowledge. - Coach and direct associates as needed to maintain service standards. - Proficient in fitting customers. - Utilize daily and weekly sales reports to track, analyze and communicate business results to determine strategies and maximize sales. - Communicate merchandise and product performance opportunities/observations and capture customer feedback and provide to Store Management. - Facilitate open communication with Store Management on all pertinent information that relates to current direction and/or opportunities to drive business within the shoe department. - Partner with Store Management to establish adjacency flow, department maintenance and daily operations. - Work closely with Shoe team on new receipt placement. - Lead the Shoe team to deliver expected shoe department standards consistently: - Display shoes - Product Feature Tags - Bin maintenance: colorizing, sizing and recovery - Pricing: ad sets, signage, price changes - Clearance presentation and recovery - Ensure returns, mis-mates and damages are handled timely and efficiently per company standards. Supervisory Responsibilities:   - Direct daily activities of Shoe department associates. - Supervise sales floor through coaching and motivating associates to ensure quality customer experience as Team Sales Leader. - May have key holder responsibilities.   Physical Demands:   - Must have adequate vision, speech, hearing and physical ability to perform essential job duties. - Must be able to stand/walk 95% of the day to perform the essential job duties. - Must be able to climb stairs to stockroom (if applicable) in order to replenish and maintain merchandise. - Must have full body rotation and hand usage (i.e., bending, stooping, twisting, ringing etc.) - Must be able to lift at least 20lbs. - Must be able to climb a 12 foot ladder for maintaining merchandise. Qualifications:   - High school diploma. - Minimum 2 years footwear experience in a retail environment. - Ability to work well with all levels of management. - Ability to supervise a team through clear communication and teamwork. - Ability to adapt to quickly changing priorities. - Ability to prioritize and manage multiple tasks efficiently. - Good written and verbal communication skills. - Schedule flexibility to include evenings, weekends, and holidays to meet demands of the business. - As a key holder, must have a valid Florida driver license and reliable transportation. Affirmation:       I have read and understand the responsibilities listed on this job description.        I understand that the duties listed in this job description could change at any time.