The Assistant Manager ensures that all Popeyes operational standards governing food preparation, food quality, food safety, service, sanitation, cleanliness, security, employee appearance and conduct are adhered to. This requires supervising employees to prepare high-quality food, to provide customers with courteous, efficient service in clean, well maintained surroundings. The Manager must communicate clearly with the employees, supervising them effectively to ensure their assignments are completed properly. The manager should adjust the Par Prep Sheet so that fresh product is continually available to serve customers. The manager should observe and guide crewmembers as they perform their assignments, reallocating labor and coordinating overall operations.
Two other important functions are soliciting customer feedback and resolving customer complaints. The Assistant Manager oversees shift procedures for opening, operating and closing restaurants.
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