Rental Manager

DESCRIPTION

BearCom is the largest value-added distributor of wireless, voice, data and video solutions that boost operating efficiency and increase safety. The company is currently in a high-growth phase and building a team of people who share core values of positivity, exceptional work ethic and a commitment to working hard in order to get the job done. Through partnerships with Motorola, JVC Kenwood, Avigilon, and the like, BearCom services the mission-critical communications needs of its sophisticated customer base. With nearly forty years in the industry and a reputation for technical expertise and the ability to offer customized solutions, BearCom delivers a variety of communication applications across a diverse mix of over 40 end markets in the US and Canada. BearCom's ability to create tailored solutions for its extensive base of over 20,000 active customers allows them to enjoy relationships with the Fortune 100 to small municipalities. BearCom’s headquarters and distribution center are in Dallas, TX and the company is currently partnered with the industry renowned Private Equity sponsor Bertram Funds out of San Mateo, California.

As a Rental Manager you will manage branch rental employees and will be held ultimately responsible for all aspects of branch’s rental business. The primary goal is to provide Bearcom customers with short-term rental services of wireless communication equipment. Rental Managers are expected to be hands-on in daily operations and in coordinating all aspects of rental business.

RESPONSIBILITIES

• Consult with and take rental orders from clients.
• Coordinate equipment needs to fulfill customer’s rental orders.
• Responsible for rental equipment inventory control. Work directly with the Dallas Rental Operations Center (ROC) on inventory issues.
• Directly supervises anywhere from 1 to 4 employees, Rental Coordinators and Rental Driver(s) on daily tasks. These duties include coordinating rental deliveries and pick-up schedules, maximizing efforts of staff when they are in the office (cleaning & testing equipment, etc.), and executing daily plans to ensure all aspects of the business are in-line with expectations set by the ROC.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. These include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Provide top-notch customer service to all BearCom customers. Much of the customer service includes basic equipment application troubleshooting and dealing with invoicing issues after the rental sale.
• Keeping the General Manager involved in the pursuit of attaining rental revenue goals.
• Light marketing of BearCom rental services to local events and happenings in the office territory.
• Planning and installing equipment for customer’s rental needs.
• Computer programming of rental equipment.
• Ensure that all equipment that goes out to customers exceeds the minimum standard of functionality, cleanliness, and properly branded with Bearcom labels.
• Computer entry and invoicing of rental orders.
• Keeping the Branch General Manager abreast of rental business and issues.

QUALIFICATIONS

• 3 years experience in operations management and or sales.
• Strong Sense of Urgency: All issues or problems must be dealt with swiftly, effectively, and efficiently.
• Attention to Detail: Being precise is imperative to position.
• Ability to Work Under Pressure: Rental business is very time sensitive. All aspect of position must be handled professionally and efficiently.
• Strong Communication and People Skills: Manage all daily interaction with customers, branch personnel, and ROC with professionalism.
• Product Knowledge: Knowledge come for on-the-job training. However, the ability to retain the knowledge in daily rental experiences is vital.
• Teamwork: Facilitate teamwork through his/her General Manager, sales team, other branch office rental coordinators, and ROC.
• Must have a valid driver's license and proof of insurance.
• Ability to provide proof of vaccination against Covid-19 virus, unless a medical or religious exemption applies. 
• Drug screenings and background checks are part of the hiring process, which may include a Motor Vehicle Record check.

BearCom offers competitive compensation to all of its employees as well as comprehensive benefits which include: Medical, Dental, Vision, 401k, Paid-Time-Off, Holiday pay and much more.

BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law. All employment is decided based upon qualifications, merit and business need.