Practice Mgr I

As the largest not-for-profit health care system serving Michigan, we offer a world of opportunity within our expansive system. We have more nationally ranked hospitals than any other health system in the state, including six that are Magnet®-recognized. In total, Beaumont has eight hospitals and 155 outpatient sites that provide diverse practice settings located in communities throughout southeastern Michigan and the greater Detroit metropolitan area. 

Discover what comes next for you and your career when you join our collaborative team as a Practice Manager.

GENERAL SUMMARY

In this role, you will supervise and train office support staff to ensure optimal patient process flow and serve as a liaison between physicians and clinical staff in daily operations. Responsibilities include charge processing, A/R follow up, cash processing, patient flow, maintenance of scheduling system and patient medical records. Develop and implement policies, process improvement and customer satisfaction initiatives.

Scope of this position will be determined by leadership according to defined leveling criteria.

ESSENTIAL DUTIES

1. Manages all business and clinic operations at the assigned site(s) and/or department(s).

2. Oversees the office staff in obtaining authorizations for all visit services and professional charge entry, department work queues, physician education, maximizing reimbursement and for all databases. Maintains department specific functions relating to the Charge Master. Directs and coordinates billing to meet all formats required by insurance carriers.

3. Participates in the candidate selection process, manages employee performance, ensures adequate training of new and existing staff to maintain/enhance skills and other management functions for staff in the clinic as needed.

4. Develops and implements physician education, process improvement and customer satisfaction programs and initiatives.

5. Reviews/evaluates monthly statistical reports and makes recommendations for revenue cycle initiatives and to include corporate initiatives.

6. Ensure compliance with regulatory agencies and process improvement activities. Participate as a Joint Commission Steering Committee Representative as requested.

7. Maintain, review and adhere to Beaumont policies and procedures

8. Receive and resolve patient concerns with physicians and/or other staff within or outside the department as needed

9. Attend monthly, quarterly and annual divisional meetings and coordinate regular office staff meetings.

10. Serve as operational back up, when applicable with clinical skill validation, within the practice to assist as needed.

BENEFITS

Beaumont offers a comprehensive benefits package to meet your financial, health and life-work balance goals.

• NEW On-demand pay program – powered by Payactiv
• Generous paid time off, holidays and flexible scheduling
• Our employees receive special discounts on a wide range of products and services
• Exceptional health, dental, vision and prescription drug insurance plans
• Relocation assistance
• Generous retirement savings, disability insurance, identify theft protection and even home and auto insurance
• Free onsite parking at all campuses

STANDARD QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education / Training:

· High school diploma, GED or equivalent required; Bachelor’s degree preferred.

B. Work Experience:

· A minimum of (1) year of relevant healthcare experience preferred. (1) year of direct staff supervisory experience required, preferably in a customer-service or healthcare field. Experience utilizing an electronic health record system preferred.

A. Certification, Licensure, Registration:

B. Other Qualifications:

· Excellent interpersonal skills. Develop and lead process improvements and monitor outcomes. Must exhibit behaviors associated with the Beaumont Standards of Mission, Vision and Values.

WORKING CONDITIONS

A. Physical Effort:

· Minor lifting, walking, bending and standing.

B. Work Environment:

· Clinical setting, Medical office, Refractive surgery suite, medical lasers and minor procedure room.

· Potential risk of an exposure to hazardous medications or waste materials of hazardous medications

Beaumont Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category