What are the responsibilities and job description for the Front Desk Associate position at Beavercreek Endodontics?
Our office is open Monday through Thursday from 8:00am to 4:00pm. This position is four days per week, roughly 8 hours per day.
Dental Office Front Desk Job Description
General Purpose:
Attend to patients on the phone and in person; Coordinate and organize appointments and administration to facilitate the efficient running of the dental office.
Main Tasks and Responsibilities:
- Greet patients and register new patients according to established office protocols
- Assist patients to complete all necessary forms and documentation
- Verify and update patient information
- Inform patients of dental office procedures and policy
- Maintain and manage patient records in compliance with privacy and security regulations
- Answer and manage incoming calls
- Respond and comply to requests for information
- Schedule patient appointments and confirm upcoming appointments and recalls according to office protocol, fill in cancellations and no-shows
- Arrange patient charts for next day appointments
- Organize referrals to other medical specialists
- Collect and receipt payments from patients at time of treatment
- Inform patients of financial treatment plan options
- Prepare and mail billing statements
- Prepare claim forms and supporting documents for dental insurance claims
- Prepare day sheets with production and collections, as well as accounts receivable
- Sort and distribute incoming and outgoing mail
- Monitor and maintain inventory of dental office supplies
- Update patient education materials
- Maintain a professional and clean work environment
- Safeguard patient privacy and confidentiality
Education and Experience:
- General education degree or high school diploma
- Knowledge of dental terminology, procedures and diagnosis
- Knowledge of computer and relevant software applications
- Knowledge of general administrative and clerical procedures
- Working knowledge of dental insurance
Skills and Qualifications:
- Communication skills
- Information collection and management
- Planning and organizing
- Accuracy
- Customer service skills
- Teamwork
- Initiative
- Adaptability
- Confidentiality
Job Type: Full-time
Pay: $12.00 - $20.00 per hour
Benefits:
- 401(k)
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $12 - $20
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