What are the responsibilities and job description for the Retail Operations Associate position at Bed Bath & Beyond?
The Operations Associate ensures that customer orders are pulled and processed in an accurate manner within expected productivity guidelines. The Operations Associate must possess a strong attention to detail and be able to perform a wide variety of job tasks, both on the sales floor and in the receiving area as business needs dictate.
Key Responsibilities :
- Engage customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support
- Perform Stock Associate duties
- Responsible for taking customer orders, picking/retrieving the items, packaging and then shipping the items to customers in a timely manner
- Select, scan, box, and ship merchandise to the customer
- Strong attention to detail to ensure merchandise arrives in perfect condition and is the correct size, type, etc. as per the customer request
- Assist with backroom organization by removing and replacing product, fixtures, and other equipment in a safe and organized manner
- Proper phone etiquette for all interactions
- Maintain a clean and safe work area and exhibits safe work practices at all times
- Strong knowledge of all departments and merchandise placement within the store location
- Execute price changes and sign changes as needed
- Perform additional, sometimes specialized duties as required by business needs including, but not limited to, stocking, freight processing, fulfillment, and price changes and cart retrieval
Education/Experience/Qualifications :
- High School diploma or equivalent
- 1-2 years of retail experience desired
- Effective communication and customer service skills
- Readily adjusts schedule, tasks, and priorities when necessary to meet business needs
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