Healthcare Office Scheduler

Seeking a Travel Operations Assistant/Scheduler

Must split work week between the Keene and Nashua, NH areas

Must have scheduling experience

We are looking for a driven self-starter with excellent communication and organization skills and an upbeat attitude. Candidates should be able to assist operations and all visitors to the company by handling office tasks, providing polite and professional assistance via phone and written communication, and generally being a helpful and positive presence in the workplace. The Healthcare Office Scheduler acts as a liaison between the clinical staff and operations team by providing support and customer service as the initial point of contact for patients. To be successful as a Healthcare Office Scheduler, candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly. Healthcare Office Schedulers must be comfortable with computers, Google Workspace, and general office tasks, and excel at both verbal and written communication.

Healthcare Office Scheduler Responsibilities:

• Reconciles and audits clinic schedule for non-billable hours and provides feedback to the supervisor and assists to minimize non-billable hours

• Uses operational checklist to perform weekly responsibilities and perform weekly operation audits

• Maintains Patient Scheduling labels as it pertains to their assigned clinics

• Documents communication and cancellations accurately and in a timely manner

• Maintains accurate schedules along with staff and patient availability for assigned locations

• Generates scheduling and billing reports and maintains assigned clinic lists

• Works with the clinical team to ensure timely session conversion and signatures

• If coverage is needed, assist or fill in for administrative support

• Partners with Operations Managers for drive folder and file organization

• Evaluate, report, and correct risks/compliance concerns

• Provide excellent customer service to patients, external and internal business partners

• Provide clerical support and assist with office management functions for the clinic by maintaining office supply inventory, filing, and assisting in the process of paperwork requests by the corporate administrative team (authorizations, consents, Explanation of Benefits, etc.)

• Work with other departments for timely paperwork and task completion

• Maintains a presentable environment for our patients, their families, and staff including daily sanitation and upkeep as needed

• Assists in the completion of accreditation tasks and responsibilities

• Completes work accurately and timely, meeting deadlines

• Maintains positive, productive, and collaborative working relationships with staff, clinical team, management, and customers including families and third-party stakeholders.

• Completes or assists in the completion of patient file requests

• Maintains confidentiality of Personal Health Information (PHI) and other privileged information

• Performs other responsibilities as assigned

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Home Health
• Pediatrics

Schedule:

• Monday to Friday
• Rotating weekends

Ability to commute/relocate:

• Peterborough, NH: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• scheduling: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: One location

Salary : $16 - $19