IT Support Technician

Job Title: IT Support Technician

Location: Monroeville, PA USA 15146

Duration: 12 Months Contract (Potential Temp to Perm)

Payrate: $24/hr. - $26/hr. (depending on experience)

Shift: 1st Shift

Key Responsibilities:

• Entry level position - Small Site(s) within country – day to day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision.
• Onsite Technology Support provides in-person assistance to employee end users including:
• Responds to telephone calls, emails, and personnel requests for technical support.
• Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network.
• Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems.
• Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems.
• Performs pro-active monitoring of computer systems through appropriate tools.
• Documents, tracks, and monitors problems to ensure timely resolutions.

Qualifications:

• A 4-year degree in .
• Strong interaction and interpersonal skills specifically listening, providing guidance.
• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.
• Follow company standards and apply policies consistently.
• Strong verbal communication skills, including the ability to document operations procedures.
• Availability to work rotating shifts and holidays.
• A Fluency in English.
• A driving license (B)

#technicalsupport #itsupport #endusers #desktopsupport

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Work Location: In person

Salary : $24 - $26