Customer Success Representative
Job Posting for Customer Success Representative at Belmar Pharma Solutions
Position Overview
The Medical Horizons Customer Service Representative is responsible for coordinating communication between clients and the Medical Horizons team. This position reports directly to the Operations Manager and works closely with the Sales department to ensure client orders are fulfilled in a timely manner and that clients are kept informed about the status of their orders. The Customer Service Representative is a detailed and highly organized individual capable of successfully meeting deadlines.
Essential Job Functions
- Provides customer service for current clients and prospective customers
- Processes supplement orders taken via phone, fax and internet, and prepares all paperwork to hand off to shipping department for order fulfillment
- Works closely with Operations Manager and Quality to manage client accounts
- Tracks orders and follows up with customers on completed orders to ensure satisfaction
- Follows up with potential clients on product quotes
- Works closely with Sales team leading up to and following conferences, processes sample orders for sales, and assists with order fulfillment
- Provides support throughout the sales and ordering process
- Manages product, client and vendor files
- Participates in Medical Horizon’s marketing meetings and provides input on future market opportunities based on provider feedback
- Resolves all customer complaints and bring issues to Medical Horizons team for proactive resolution
- Accesses computer systems to perform daily work, including email, fulfillment system and eNutra
- Demonstrates general knowledge of Standard Operating Procedures
- Works together with all team members to promote a community of cooperation and respect
Additional Duties
- May provide backup support to Nutrascriptives Shipping Clerk
- May assist with special projects as assigned
Sign up to receive alerts about other jobs that are on the Customer Success Representative career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Customer Success Representative.
Click the checkbox next to the jobs that you are interested in.
-
Customer Complaint Resolution Skill
-
Income Estimation: $27,812 - $35,319
-
Income Estimation: $27,862 - $35,954
-
-
Customer Interaction Skill
-
Income Estimation: $34,791 - $44,978
-
Income Estimation: $35,741 - $44,029
-
Job openings at Belmar Pharma Solutions
Golden, CO
Full Time
Odessa, FL
Full Time
Odessa, FL
Full Time
Golden, CO
Full Time
Not the job you're looking for? Here are some other Customer Success Representative jobs in the North Salt Lake, UT area that may be a better fit.
We don't have any other Customer Success Representative jobs in the North Salt Lake, UT area right now.
Customer Success Representative - Utah
Nav Technologies, Inc., Draper, UT
Customer Success Representative - Utah
Nav, Draper, UT