Private Client Manager, North America

Belmond is a collection of more than 50 iconic hotels, trains, safaris and river cruises worldwide. Culture,community and cuisine take centre stage in curated adventures, from the Mediterranean to MachuPicchu. Inspiring retreats are set on Caribbean beaches, by the edge of Iguassu Falls and overlooking the Amalfi Coast. Awe-inspiring train journeys include the legendary Venice Simplon-Orient-Expressand Andean Explorer. Luxurious river cruises allow guests to glide through the heart of France, whileextraordinary safaris show Africa at its most majestic. Belmond celebrates the art of travel, with experiences ranging from gliding through Thailand’s emerald jungles to riding on horseback throughthe Okavango Delta. With our vast offerings, the opportunities to craft a unique career here are endless.Join us and achieve the truly exceptional.

The Private Client Manager, North America acts as a brand ambassador, delivering exciting and memorable experiences to end consumers. They are also responsible for creating, stimulating and maximizing sales opportunities, in order to achieve Belmond worldwide sales targets as well as provide excellent service to end consumers.

Primary responsibilities include:

• Develop a detailed quarterly sales action plan and annual account management plan aimed at achieving and exceeding revenue generation goals for each Account and submit to the direct manager for approval.
• Manage the sales process and act as a key contact for LVMH VIC clients.
• Develop and engage new guests by providing customized advice and introducing them to the discovery of the Belmond brand.
• Establish and develop relationships with targeted existing guests to enhance clienteling experience and increase cross portfolio sales achievement.
• Contribute to Belmond’s KPI achievement and apply all sales related procedures and guidelines.
• Perform 1-1 end consumer activities.
• Perform all After Sales services and other pertinent ad-hoc duties.
• Develop a detailed quarterly sales action plan and annual end consumer management plan aimed at achieving and exceeding revenue generation goals.
• Maintain a frequent personal contact with all property-based sales personnel to ensure product knowledge is always up to date and complete alignment of sales strategies.
• Establish a close collaboration with all property sales, revenue management and reservations teams and lead all closing efforts from generated transient/direct leads.
• Qualify all transient sales leads and conduct necessary follow through to secure new bookings that fit with the parameters of “desirable” business.
• Analyze and evaluate direct client productivity (past, current and future) to ensure individual Customer targets are met.
• Establish and nurture a partnership relationship with all key contacts, Directors of Clienteling, decision makers, and influencers within all the LVMH maisons in North America.
• Conduct product training to LVMH maisons on a regular basis to ensure Belmond remains front-of-mind at all times.
• Communicate all seasonal promotions for the global Belmond portfolio to support all properties achieving their budgeted revenue, especially in shoulder seasons.
• Make full use of all selling, negotiating and closing tools to increase B2C conversion ratio from the assigned territory.
• Assist Divisional Director of Sales with the organization of trade shows and commercial events focusing on the luxury B2C market.
• Plan LVMH educational trips to key Belmond destinations as defined in the quarterly / annual sales action plan, and escort these trips if necessary.
• Provide feedback and information about latest market conditions and newest trends to the direct manager.
• Execute an ongoing prospecting plan, adding new active end consumers to the portfolio of B2C.
• Master usage of all available BI tools provided by Tableau, and implement a regular strategic analysis of markets, properties and account performance.
• Acquire a complete understanding of Belmond distribution channels and B2B approach, and work in collaboration with BCOs and PSTs whenever a third party is involved in a b2c booking process.
• Maintain a clean database of all owned contacts, with all sales activities promptly logged into OSC.

The Belmond & LVMH Family

Belmond USA is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

What you'll bring:

• Bachelor's Degree preferred
• Must have a strong knowledge of the luxury business.
• Must possess strong selling skills and be results oriented.
• Must be a resourceful and customer-focused conversationalist.
• Achieve familiarity with the properties and experiences offered by the Belmond portfolio
• Able to understand, explain and carry out hotel procedures and processes.
• Familiar with B2B distribution and standard commercial B2B strategies.
• Good communication skills, both verbal and written
• Computer skills, including, but not limited to use of Microsoft Word and Excel

This is your moment. Apply today!

At the Belmond USA we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including medical, dental, vision, disability, and life insurance. Employees are eligible for the majority of these plans after 60 days of full-time employment. The Company also offers a 401(k) retirement savings plan, paid vacation and holidays as well as complimentary and preferred rate experiences at our iconic destinations.