Call Center Representative/Customer Service

About us

Beltone Mid-Atlantic is a small business in Remote. We are rewarding, customer-centric and engaging.

Our work environment includes:

• Flexible working hours
• Growth opportunities
• On-the-job training

Job Title: Call Center Representative (Hearing Care Advocate)

Organization Name: Beltone Mid-Atlantic

Reports to: Team Lead

Job Details: Remote work, part time, flexible scheduling: morning, afternoon, evening, nights, and weekends available. 4-6 hour shifts

Work from Home! Paid Training! Bonus opportunities!

Purpose:

• The Patient Relationship Specialist is responsible for ensuring a high-quality customer service interaction during each call.

• Patient Relationship Specialists will schedule appointments for new and existing patients on inbound and outbound calls. 

Education:

High School Diploma (or GED or High School Equivalence Certificate)

Knowledge:

• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skills:

Basic Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Speaking - Talking to others to convey information effectively.

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Social Skills

• Service Orientation - Actively looking for ways to help people.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Technical Skills

• Operation and Control - Controlling operations of equipment or systems.

• Troubleshooting - Determining causes of operating errors and deciding what to do about it.

Resource Management Skills

• Time Management - Managing one's own time.

Work Context

Work Environment

• This is a remote job that requires a private work space with no background noise interference.

• This role routinely uses standard office equipment such as computers with multiple screens and phones.

Physical Demands

• The employee is regularly required to speak clearly and listen.

• The employee frequently is required to sit for prolonged periods, stand, walk short distances, reach, lift (20lbs. or less), and repeat motions that use wrists, hands, and fingers.

Communication

• Does not require in-person contact with others

• Electronic Mail

• Telephone

Conflictual Contact

• Deal With Unpleasant or Angry People in a friendly and caring manner

Tasks

• Read from scripts that guide the appointment setting process.

• Contact individuals by telephone to schedule appointments.

• Answer calls from new or existing patients.

• Explain products or services and prices, and answer questions from customers.

• Obtain customer information such as name and address.

• Record names, addresses, and reactions of prospects contacted.

• Adjust sales scripts to better target the needs and interests of specific individuals.

• 70% inbound calls and chats, 30% outbound calls, chats, sms text, or emails in response to new and existing user inquiries.

Tools and Technology

• Computer

• Headset

• Dialing software

• Scheduling software

• Email

• Chat software

• Internet

Job Type: Part-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Flexible schedule
• Paid training
• Work from home

Shift:

• Day shift
• Evening shift

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Hybrid work

Experience:

• Call center: 2 years (Required)

Language:

• English (Required)

Ability to Relocate:

• Roanoke, VA 24011: Relocate before starting work (Required)

Work Location: Hybrid remote in Roanoke, VA 24011