What are the responsibilities and job description for the Patient Care Coordinator position at BELTONE?
Are you ready to work with America’s Best Retailer 2022 for Hearing Care?
At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment. The Patient Service Coordinator will be the face of the practice and will create an extraordinary patient experience.
Responsibilities
- Perform general office and administrative duties assisting the Hearing Care Professional (HCP) with the patient process.
- Successfully utilize the scheduling system to maximize test opportunities for the office.
- Actively call current, past and potential patients through identified sources. Track and report appointment results.
- Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
- Responsible for professional answering incoming phone calls and messages, as well as follow-up activities with patients.
- Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).
- Verify patient eligibility, submit insurance claims. Manage process until claim is funded.
- Reconcile cash balance and manage Account Receivables and Payables, including making bank deposits.
- Maintain a clean and welcoming office and work environment.
Qualifications
- High School diploma or equivalent is required.
- 2 years’ office experience is preferred.
- 2 years’ sales and customer service experience preferred.
- Must be proficient in MS Office.
- Willing to work flexible hours/days.
- Team player with an enthusiastic and positive attitude
You can expect a wide range of excellent employee benefits that make it truly rewarding to work with us. Innovative hearing technology plus superior patient care are what makes us a great place to grow professionally. Come be a leader and joint the Beltone team!
We are an Equal Opportunity Employer
