Manager

This job requires travel to the TRIAD area daily and includes working in the Greensboro location as a manager

_Food and beverage management experience required._

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Working at Ben and Jerry’s is about making people happy with lots of Ice Cream! It’s about being independent, having fun, making new friends and earning extra dough. As a Ben & Jerry’s team member, you are the smiling face that greets and serves clients. Working with us will give you the fun and financial rewards you are looking for. You’ll learn new things, get recognized and learn everlasting skills.

Established in 2008 by lifelong friends, Primo Partners is locally owned and operated. It all started with a single scoop shop and has since grown to multiple shop locations, along with booming, trailblazing, and system-leading Off Premise Catering operations in North Carolina, Georgia, Florida, Texas and Tennessee. We are seeking the perfect fit for this position as a Team Member. Do you possess the core values that we've identified as Team Primo's guiding principles?

Passionate

Servant Leadership

Fun

Love/ Compassion

Knowledgeable

Resourceful

What are we looking for in our newest Assistant Manager? The ideal candidate is able to:

• Assist the Manager/Operator in the complete retail operations of the Scoop Shop, including the planning, operations, and marketing
• Work with the team to ensure that the implementation of all systems fully support and comply with all operating systems.

In addition to being a great fit according to our company’s core values and the key components of the assistant scoop shop manager’s job responsibilities include but are not limited to:

• Assist the Manager/Operator in the hiring and orientation of staff.
• Conduct in-store training and performance evaluation for all Scoop Leads and Hosts, with an added emphasis on ergonomics and safety for scooping and other work functions.
• Direct day-to-day operations including store and staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production and inventory levels of all paper products, stored and tempered ice cream, waffle cones, novelties, and baked goods.
• Ensure customer satisfaction, by role modeling the practices of friendly, timely service and proper product handling.
• Coordinate the store opening and closing activities.
• Assist the Manager/Operator in the daily tracking of the store scooping performance and ensure that the scooping percentage is within the suggested operating standards.
• Maintain the systems established by the Manager/Operator that will ensure the accuracy of all register, cash transactions, and daily sales and deposit summary reports.
• Accountable for daily financial reporting requirements established by the Manager/Operator.
• Assist the Manager/operator in the storage, and logging of all inventories.
• Ensure that all invoices are crosschecked with packing slips, bringing any discrepancies to the Manager/Operator’s attention.
• Assist the Manager/Operator in the implementation of the marketing plan with an emphasis on in-store marketing.
• Assist the Manager/Operator in meeting the performance goals of the store.
• Participate in store planning and development meetings with the Manager/Operator, Scoop Leads and Scoop Hosts, and attend other meetings and activities when appropriate.
• Minimum of 25-35 hours per week of operational, customer and store focused. Additional 5-10 hours per week on managerial duties may be required depending on time of the year, and quality of staff.
• Required 8 ‘critical’ shifts each month. (Critical means Friday night, Saturday open, Saturday night, Sunday open, Sunday night, or holiday.)

Compensation and Benefits:

• Starting Base Hourly Compensation will be determined upon hire.
• Optional SIMPLE IRA plan with employer match of up to 3% of gross annual pay

Qualifications and Skills

• Experience in sales
• Passion for working with younger employees
• Attention to detail
• Microsoft Office Proficiency Required
• Constant Contact, Mail Merge, Salesforce, Adobe Illustrator, Dropbox, Google Drive, and Google Suite Experience are all additional qualifications that are complimentary.

Job Type: Full-time

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location:

• On the road

Work Location: On the road