Front Desk Agent

Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your needs Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn’t love to get away) Paid Time Off Employee Assistance Program (We are here to support you) Employee family events (bring the kids!) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more, please inquire for more details Provide customer service to guests with check in and check out while being knowledgeable of resort operations to be as informative as possible with our guests about our amenities and services offered. What you will have an opportunity to do: Greet guest at the front desk and assist with check in and check out using the computer. Answer guest inquiries in a friendly and helpful manner, directs guests to the appropriate locations. Provide friendly and courteous telephone manners to guests and co-workers. Maintain knowledge about functions going on inside the hotel and information that may need to be passed along to guests. Enter messages and wake-up calls onto guest accounts that were not directed to the operator. Accurately answer reservation calls and look at future availability during reservations off-hours. Adjust errors and correct discrepancies on guest accounts. Take actions to handle a complaint or concern of a guest. Involve Supervisor or Manager when appropriate. The flexibility to work a varied schedule due to business levels and industry demand (7 days a week/365 days a year including holidays). We staff our area from 7am-11:30pm daily. Please note that earlier and later hours may be required during peak seasons. Follow safety procedures to ensure a safe working environment. Carry out the policies and procedures of Stonewall Resort and Benchmark Hospitality International while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. Assesses and offers creative suggestions and recommendations to all guest requests. Maintain accuracy of bank by daily computations; understand completely all functions and responsibilities of daily bank counts and bank drops. Maintaining all standards as outlined in employee handbook, uniform and grooming standards. Know property layout and directs guests by utilizing daily event sheets, meeting plans and CEOs, or other documents of reference materials. Review and understand daily event sheets, meeting plans, and CEOs in order to properly and knowledgeably respond to any guest or co-worker requests, questions, or concerns. Obtain comment cards for 30% of the daily departures. Arranges luggage, valet, & shuttle assistance in Guest Service Agents’ absence. LAST STATEMENT: Provide assistance in other job classification as determined necessary by immediate superior. What are we looking for? Qualifications: High school diploma or equivalent. A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift Must be available to work various shifts including evenings weekends and holidays. Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. BENCHMARK® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence.

Salary : $26,700 - $33,800