Remote Member Engagement Specialist

Does the idea of applying your talents at a social care company that assists people address Social Determinant of Health (SDoH) barriers and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits.

Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our Managed Care partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision.

• Meet production/departmental goals by answering inbound calls and conducting telephonic outreach activities to review and assess Medicare Advantage plan member’s eligibility for VA sponsored Veteran Support outreach campaign efforts (mail, phone, etc.) to identify Veterans and secure individual written member authorization to communicate with the VA for the purposes of retrieving individual charts from VA facilities throughout the country.
• Review benefits and provide assistance with general social programs.
• Meet daily, weekly, and monthly performance goals related to schedule adherence, telephone availability, working rate, and completion of follow-up assignments.
• Meet quality standards by ensuring proper phone etiquette and adherence to scripts, have accurate and descriptive case documentation, and proper disposition of cases.
• Review and analyze incoming Medicare Advantage plan member correspondence and/or inquiries for the purposes of retrieving member charts from VA facilities.
• Conduct follow-up activities for processed correspondence and/or inquiries from BeneLynk Outreach initiatives.
• Maintain current knowledge of state and federal regulatory requirements to adhere to strict compliance of all aspects of BeneLynk’s Outreach Operations.
• Participate as required in BeneLynk’s staff and operational development programs. Be a team player and communicate openly and honestly.
• Demonstrate behaviors, actions, and attitudes that reflect BeneLynk’s vision, mission, and values.
• Other duties as assigned.

January 13th New Hire Training class will begin on Monday, January 13, 2025 and continue through March 7, 2025. The mandatory 8-week training class hours will be Monday through Friday, 9AM – 6PM Eastern Time. The 8 weeks of training will consist of 4 weeks’ training period and 4 weeks’ production readiness.

• Medical, dental, vision, and employee assistance program benefits
• Monthly Bonus Incentives
• 401K match
• Streaming Service Reimbursement
• 23 paid days annually
• Business casual dress
• Monthly recognition
• Weekly trivia games
• Excellent growth & advancement opportunities

EEO Statement

At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise. BeneLynk does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, military status, marital/familial status, pregnancy, or related condition, including breastfeeding, or any other classes protected by law.

It is BeneLynk’s policy to comply with all applicable federal, state, and local laws pertaining to nondiscrimination and equal opportunity. The company's EEO policy, as well as its affirmative action obligations, includes the full support of the company, including its Chief Executive Officer because it's just the right thing to do and we hope that you think so too.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team.

E-VERIFY

BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.