What are the responsibilities and job description for the Call Center Patient Representative position at Benevis?
Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 3000 employees in offices across the country from clinical to support staff - we are united in our mission to create happy, healthy smiles through providing high quality dental care in a fun, compassionate environment. Are you ready to join us in creating our next million smiles? We have JUST the opportunity for you.
Benevis is hiring Call Center Reps or Patient Services Representatives to work at our Corporate location in Atlanta, GA. As a Patient Services Representative (PSR) you are responsible for providing quality telephone customer service to patients and parents. Primarily work in a call center environment answering both inbound calls and outbound calls with the purpose of confirming or creating dental appointments. No prior experience necessary. We fully train our representatives. Work from home may be provided.
Responsibilities
As a Call Center Representative you are expected to:
• Deliver quality and superior customer care to every parent or patient on the phone
• Focus on accuracy and be detailed oriented
• Possess good telephone etiquette, customer service and in particular focus on salesmanship skills
• High focus on customer service and satisfaction
• Compassion and high level of service for our patients
• Keen aptitude and adaptability to change
• Ability to work in a fast-paced environment
• Excellent communication and organizational skills
• Prior experience in a call center or in the dental field is advantageous but not required
Qualifications
Schedule After Training is over:
• Monday-Tuesday 8:30 am-6:00 pm and 2 other weekdays 9:00 am- 6:00 pm. Plus every Saturday 9:00 am -2:00 pm. A day off is offered during the week (Wednesday-Friday)
• Training Period is the 1st 3 weeks of employment and operates a different schedule. Schedule above starts in week 4, after 3 weeks of training is completed.
What we offer:
• Work from home opportunity after 6 weeks contingent on performance. Typically go in office twice a month.
• Benefits Package: medical, dental, vision and optional life insurance. We also offer short- and long-term disability, 401K with match, flexible spending accounts, paid time off, company holidays and much more! Apply today!
Education/Skills:
• Graduation from a senior high school or GED equivalent
• Computer skills: Microsoft office and Internet Explorer
• Bi-lingual Spanish a plus
We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.
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