call center representative

Company Description

NJTECH is a global managed IT service, IT consulting, and business solutions partner.
Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers and shareholders.
Our goal is to provide our clients with the best professional IT consulting services either for temporary or full-time staff or build the entire team; whichever you’re looking for. At NJTECH we analyze each and every aspect of our Clients need to improve it by leveraging technology.


 

Job Description

Call Center Representative

Atlanta, GA 

Full Time

Position Summary:  The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client.   The Service Delivery Consultant is accountable for answering all concerns and questions while providing excellent customer service.  The Service Delivery Consultant will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service.

Position Requirements:

• Assist customers with a wide variety of questions via information accessed through the computer. 
• Review employee accounts and answer questions based upon established policies and procedures.
• Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs.  
• Possess the ability to troubleshoot complex issues with little guidance
• Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers
• Possess the ability to work under pressure in a call center environment
• Possess exceptional conversational and problem-solving skills
• Ability to multitask and be able to diffuse difficult situations
• Possess the ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressed
• Excellent interpersonal and telephone communication skills
• Perform additional tasks as directed.

Essential skills and experience

·          College degree or Junior College degree in addition to 1- year full time customer service related experience in financial services and/or health care industry

·          High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry.

·          Ability to multi-task (talk and type at the same time) and use multiple applications

·          Excellent interpersonal, verbal, written and listening communication skills

·          Proficient use of the Microsoft Suite, Windows applications and Lotus Notes while focusing on multi-tasking using several windows applications at once while assisting a customer

·          Ability to provide outstanding customer service while ensuring that the customer’s questions, issues and concerns have been satisfied

·          Computer literate with the ability to learn customer service software applications

·          Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to its’ customers

·          Flexibility to work specified shift and extended hours as necessary

Qualifications

High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry.

Additional Information

All your information will be kept confidential according to EEO guidelines.