What are the responsibilities and job description for the Support Services Technician I position at BerganKDV?
BerganKDV has provided innovative yet practical solutions for small to mid-size companies since 1945. From our beginning as a trusted CPA firm we have expanded and adapted to offer business planning and consulting, tax, audit and accounting, wealth management, and technology services throughout the upper Midwest. At BerganKDV, we believe our role as advisors is to build relationships with our clients, take an active interest in their unique situations, and provide expertise and resources to help them achieve their goals. Bringing value to our clients is what we do best and seeing them succeed is our ultimate goal.
Position Overview:
The Support Services Technician (Onsite Care Technician) ensures the stable operation of our clients’ IT infrastructure. This includes configuring, maintaining, supporting, and optimizing all infrastructure hardware, software, and communication links. The person will also serve as Level 1 support to analyze and resolve hardware and software computer problems in a timely and accurate fashion.
Responsibilities:
- Self Triage calls to our support line
- Provide Tier 1 remote or onsite support as needed
- Document the details of the steps taken to troubleshoot and resolve the issue
- Communicate with the client all along the way, including a summary of the current state, the next steps, and the timeframe for next steps
- Server administration, including e-mail, print, application and backup servers
- Manage security solutions, including anti-virus/spam, and intrusion detection systems
- Administer network equipment, PC/server hardware and software upgrades
- Administer and maintain end user accounts, permissions, and access rights
- Perform system backups and recovery using BDR and VMware technologies
- Perform server maintenance and timely application of patches and hotfixes
- Administer and maintain VPN infrastructure
- Recommend, schedule, and perform system improvements, upgrades, and repairs
Qualifications:
- 2 year MIS/IT Tech program is a plus
- Experience required with Windows desktop and server operating systems
- Understanding of TCP/IP and troubleshooting internet connectivity
- Experience with Terminal Services
- Understanding of the relationship between switches, hubs, patch panels and connecting nodes to a network
- Working Knowledge of Wireless Technologies
EXPLORE THE WORKPLACE OF THE FUTURE
BerganKDV is a leading professional services firm with a contagious culture; where growth is fostered and making a difference means something. Our values drive our decisions, and our passion is empowering people and creating wow experiences for our clients.
BerganKDV Differentiators:
- Growth Potential
- Close-Knit Collaborative Team
- Mentor Program
- Employee Referral Rewards
- Comprehensive Benefits Package
- Customized Career Path
- Open Door Leadership Style
- Entrepreneurial Operating System – EOS / Traction
BENEFITS THAT GO BEYOND
We are proud to offer a competitive and comprehensive benefits package, with options designed to help you make the best decisions for yourself, your family and your career. Our competitive compensation package is catered to reward you for your performance and recognize you for the value you bring to our business. In addition, our total package includes medical and dental coverage, matching 401(k) plans, PTO, observed holidays and a range of programs and benefits designed to support your physical, financial and social well-being.
All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.
