What are the responsibilities and job description for the Integrations Coordinator position at Bergen Logistics?
The Integrations Coordinator is mainly responsible for maintaining customer communications throughout the on-boarding and system integration phase. They will coordinate, arrange and perform all tasks required to connect the client’s system with Bergen’s Warehouse Management System (WMS).
Duties and Responsibilities:
- Organizes and holds meetings with team members in-house and abroad.
- Document processes and maintain SOP’s related to the role.
- Analyzes customers requests for best suitable solutions.
- Establishes connections between Bergen’s WMS and client systems.
- Trains new customers on Bergen’s technical and operational requirements and guidelines.
- Establish and maintain excellent working relationships with customers by responding to inquiries related to integration or connectivity issues as well to enhancements or changes.
- Writes and suggests test scenarios as considered fit for the situation.
- Runs tests for all required transactions depending on the integration type or request.
- Provides daily technical support by troubleshooting issues or mishaps with orders, ASNs, inventory, style master, etc.
- Gather and organize requirements for EDI integrations with new trading partners.
- Gather and organize requirements/specifications and help test development with custom packing slips for customers and retailers.
- Works closely with development teams on design and estimations for projects related to System Integrations and EDI.
- Assists the Sales team on the preparation of service quotes to customers for requests with development involved.
- Collaborates with team members in support of process improvements, avoiding service failures, and cost reductions.
Salary : $34,400 - $43,500
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