What are the responsibilities and job description for the Conference Services Manager position at Berkeley Oceanfront Hotel?
The Conference Services Manager is expected to manage and coordinate all private events, conferences, meetings, special functions, and other group activities booked through the hotel's Sales department. In this role, you are responsible for providing consistent, high-level service throughout the entirety of the hotel event life cycle which shall require acting as the primary point of contact during the planning phase and for the event itself, as well as any necessary post-event coordination that may be required. MUST be willing to work full-time hotel schedule, including late nights, overnights, weekends, and holidays.
Specifically, your essential functions will be to perform the following tasks to the highest standards:
Specifically, your essential functions will be to perform the following tasks to the highest standards:
- Organize, plan and prioritize your duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Selling and influencing both internal and external clients
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
- Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Perform tasks reasonably related to the execution of group activities as may be assigned by management
- 2 years of experience working in hotel events and/or catering
- Specific experience working at seasonal resort property, highly preferred
- Knowledge of Opera, ADP, Triple Seat, and Microsoft Suite
- Experience with all elements of service and training, as well as administrative responsibilities
- Dynamic leader with excellent problem-solving abilities
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