What are the responsibilities and job description for the Claims Services Technician position at Berkley?
Company Details
Vela Insurance Services provides specialized Excess and Surplus Lines Casualty and Professional Liability insurance solutions in the following four market segments.: Construction, Specialty Casualty, Velocity Smal Business & Professional Liability. We offer national service and local knowledge to our exclusive wholesale broker network and the businesses they serve.
The Company is an equal employment opportunity employer.
https://www.vela-ins.com/
Responsibilities
This position is responsible for providing claims administrative support to the enterprise Vela Claims Operation. The employee should possess strong administrative servicing skills specifically in the area of customer service by working closely with internal and external customers. Follows appropriate Vela Claims policies and procedures using various systems to provide exceptional claim service. The individual handles daily duties with a sense of urgency and accuracy when performing their role. The individual is also responsible for managing their time to ensure the provision of claim support that reflects the attributes and values of Vela and our customers.
- Performs data entry duties and claim file set-ups with timeliness and accuracy.
- Scanning and indexing of important documentation that enables adjusters to perform their jobs.
- Performs claim file set up for incoming claims within their responsibilities and directs information to appropriate people for problem resolution.
- Works with management to make payments as determined by decisions on claims.
- Request voids, requests wire payments, request and provide check status, request W’9’s and have them entered our vendor table prior to payment and assist accounting with investigating why checks have not cleared our bank.
- Answers phones and either assists the caller or transfers the caller to the appropriate file handler and/or supervisor. Also answers the door and greets visitors.
- Downloads information received off cd’s, flash drives etc. using BCC (Berkley Content Capture).
- Locates tract maps via Parcel Quest.
- Deals with customers in a professional and courteous manner at all times, and ability to defuse difficult situations.
- Adapts to a changing environment in a fast-paced environment to meet business needs.
- Works with our Guidewire Claims Center (GWCC) for data information gathering and entry.
- Works with our BUS and BPM underwriting systems for items that pertain to claims.
- Uses X-Doc and ShareFile for compressing files and sending file information.
- Handles postage for outgoing mail.
- Regular and predictable attendance.
- Other duties as assigned.
Qualifications
- Highschool Diploma or equivalent required – plus relevant work experience.
- Bachelor’s degree preferred.
- Minimum 5 years business office experience.
- 5 years customer service experience preferred.
Additional Company Details
We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Sponsorship Details
Sponsorship not Offered for this Role
