Driver/Route Supervisor

Job Description

​On the routes (estimated to be approximately 15-25% of your year, or an accumulation of 8-13 ​weeks):

• Act as backup RSR (the RSR job description is attached) for any situation where an RSR calls out unexpectedly;
• Share in backup responsibilities with the Lead RSR when an RSR is on a planned vacation or longer sick leave;
• Share in backup responsibilities with the Lead RSR when there are one or more RSR vacancies.

When not replacing an RSR:

• Split the check-in and check-out responsibilities daily with the Route Lead RSR.

➢ Load outgoing beverage trucks
➢ Unload incoming beverage trucks
➢ Make sure all RSRs leave with sufficient water for their scheduled routes and any required extras.
➢ Verify truck count for drivers leaving in the morning and returning in the afternoon.
➢ Keep track of inventory of coolers, flattop, distilled, coffee, and other basic necessities as assigned by the HOD manager or Driver/Route Supervisor.
➢ Keep the driver’s room clean and operational.
➢ Work with Driver/Lead RSR to ensure accurate data entry
➢ Act as backup Route Service Representative and hotshot for special call-ins and clean-up.

• Participate in driver meetings and training.
• Notify Supervisor of any concerns related to drivers, warehouse, or safety issues.
• All day-- Handling RSR phone calls regarding customer issues: after training from the Supervisor, this position should be able to take responsibility for certain Routes as needed and RSRs as directed by the Driver Supervisor.
• Do necessary “hotshot” jobs in the following priority. All customers who will receive the “hotshot” should be called before going to their facility (unless the CSR has already confirmed the visit).

➢ Any customer we need to service “now” that cannot be reached by any RSR today (who is a potential “quit”).
➢ Any new customer that has not been assigned a setup within 48 hours after signing up with us. Ideally, we will deliver to new customers within 24 hours if they are in our “neighborhood.”
➢ Any shuttle service required to repair or maintain vehicles.
➢ Any other “hotshot requirements that may appropriately be assigned.

Special projects:
➢ Working with Driver/Lead RSR to refine/restructure routes and documenting boundaries
➢ Planning/setting up/helping in Training days
➢ Helping Lead RSR in training and evaluating new RSRs.
➢ Assisting the HOD Manager in planning and executing some marketing/sales efforts (trade shows/supporting retail outlets like Whole Foods/Carr Hardware/other).
➢ Complete special projects for route supervisor and HOD Manager. IE Go take pictures and fix driveways damaged by drivers. Setup events like Farmer Markets or Home shows.
➢ Conduct RSR forklift training with Driver/Route Service Supervisor
➢ Reporting HOD KPI documentation to Driver Supervisor
➢ Helping track and document HOD inventory.
➢ Ordering and picking up office supplies and HOD product supplies.
➢ Other projects in support of managing changes in the HOD Operation, to include implementing the Service Agreement, using bar codes for cooler inventories, etc.
This role is part of the HOD management team, and, as such, performance will be evaluated based in part on helping to build the HOD team to achieve a service standard that is measurably higher than our historical performance and our competition’s standards. In this role, your primary task will revolve around being the backup driver/hotshot, acting in a supporting role to the HOD Manager, loading and unloading trucks, and keeping track of inventory. It is a training, supportive, teambuilding role that focuses primarily on meeting the needs of the customer profitablyand requires attention to detail.

Compensation

Compensation, when replacing an RSR for the day, is $190/day plus the incentives earned on that route. This assumes a full day, to include loading, doing the complete and full route assigned, and unloading/checking out with the Supervisor. Compensation for a partial day (if an RSR is suddenly unable to finish a route, for example) would be a prorated part of the day times $190/day plus incentives. The base pay for this role is $190 per day instead of $170 since it is expected that it will take the Lead RSR more time to accomplish the full route completely and properly than would the RSR familiar with the route and the customers. Accurate end of day closing and balancing with the Supervisor is critical to earning this compensation.

On days working as Hotshot or in the office, the compensation is $20.00 per hour. It is generally expected that this role will only require an 8-hourday when not on the route, and the hours in the office will typically not generate overtime on their own. If a longer day is needed, for example as a hotshot, then another office day might be shortened to allow for a better work/family balance

Job Type: Full-time

Pay: $41,951.55 - $68,154.83 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Ability to commute/relocate:

• Southfield, MA 01259: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: One location