What are the responsibilities and job description for the Bravo-Server position at Bertucci's?
When you walk into one of our restaurants, you are met with a warm smile and the promise of an amazing Italian meal! Our menu features fresh, prepared-to-order classic dishes from regional Italian recipes and the ambiance mirrors that of a lively family gathering. The common ingredient that creates our comforting Guest environment is the wonderful family, just like we nurture our dishes, we nurture our family members. We want YOU to be one of our key ingredients! Responsible for the service of menu items and alcoholic and non-alcoholic beverages to guests in a courteous and efficient manner in accordance with company standards. Assists in the maintenance of the restaurant and equipment area via opening and closing checklists. Directs, implements, and maintains a philosophy congruent with the company's culture, which serves as a guide to all staff members.
Requirements
Strives to create an operation that values company standards of Guest Service. Ensures that every point of contact with the Guest meets or exceeds expectations and creates a lasting impression to drive repeat business. Creates and contributes to a high-energy environment that promotes maximum engagement and enjoyment for the Team and the Guest. Communicates in an impactful and meaningful way with management and team members and fosters an open and respectful work environment. Models and executes company practices throughout the entire operation creating a high-energy environment for the team and guest alike. Demonstrates competence and confidence in making sound effective decisions that benefit the guest and team. Meets minimum age requirement for the service of alcoholic beverages. Ensures prompt, friendly service according to company guidelines. Facilitates a professional and ethical manner that is beyond reproach. Ensures compliance when determining potentially intoxicated guests per company standards and procedures. Maintain complete knowledge of and comply with all departmental policies and procedures and service standards. Ensure proper documentation for all accidents and incidents per company policies and procedures. Maintain complete knowledge of all alcoholic menu items, liquor brands, beers, non-alcoholic selections, and daily specials. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated patrons, and driving while under the influence. Maintain complete knowledge of property layouts, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price ranges, and dress codes. Maintains complete knowledge of all menu items, prices, preparation methods, cook time, major ingredients, quality standards, taste, the appearance of products, texture, serving temperature, garnish, and plate presentation. Greet guests and take orders utilizing suggestive selling and upselling techniques. Ability to be well organized, maintain concentration, and think clearly when providing service to multiple guests within any given period of time. Ability to exert physical effort in transporting food and beverages to guests. Must be able to lift a minimum of 30 lbs. Ability to maintain good coordination while serving orders quickly. Ability to endure abundant physical movements throughout the work area. Ability to perform job functions with minimal supervision. Prepare guest checks and process credit cards while adhering to all cash handling and credit card procedures.
