What are the responsibilities and job description for the ADVISOR, CERT - DI position at Best Buy?
The Best Buy Certified Digital Imaging Advisor creates a world-class shopping experience for our customers while inspiring them to see what's possible with technology. This role provides full service and solutions support to customers. Certified Advisors are responsible for delivering profitability by achieving revenue, margin, solution, and operational targets. They are highly skilled within a given area and work closely with other employees to demonstrate, promote, and sell products and services.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve. We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.
Achieves team and individual goals while enabling an excellent customer shopping experience.
Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.
Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.
Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.
Maintains assigned department's merchandising and readiness to serve customers.
Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.
Coaches and trains coworkers on new vendor technology and services.
Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.
Basic Qualifications
Ability to work successfully as part of a team
Preferred Qualifications
Prior experience serving as a specialist in premium, luxury, or complex technology solutions
1 year of experience working with consumer electronics
Join our team!
While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.
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