Microsoft Specialist

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.
• Achieves team and individual goals while enabling an excellent customer shopping experience.
• Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.
• Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.
• Engages with customers for consultations whether it be in-store, over the phone, or chat options online.
• Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
• Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.
• Maintains assigned department’s merchandising and readiness to serve customers.
• Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.
• Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.
• Coaches and trains coworkers on new vendor technology and services.
• Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.

• Ability to work successfully as part of a team

• Prior experience serving as a specialist in premium, luxury, or complex technology solutions
• 1 year of experience working with consumer electronics

Join our team!

While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.

Ready? Let's do this!

If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.