What are the responsibilities and job description for the Senior service agent position at Best Buy?
Key Responsibilities
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair, service, and follow up.
- Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals.
Handles escalated client service issues.
Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.
Basic Qualifications
- One year of experience in diagnosing and repairing PCs or consumer electronics
- One year of customer service experience
- One year of leadership experience including coaching, training, and recognition
Req #
944708BR
Brand
Geek Squad
Job Category
Services Group
Job Level
Individual Contributor
Minimum Pay ($)
15.00
Store Number or Department
000407 Gratiot MI Store
Maximum Pay ($)
20.55
Address Line 1
30701 Gratiot Ave
City
Roseville
State
Michigan
Search Categories
Geek Squad, Retail
48066-1712
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the . Eligibility may vary.
Geek Squad Senior Agent - Repair Services Best Buy
Last updated : 2024-04-26
Salary : $15 - $21
