What are the responsibilities and job description for the Specialist verizon position at Best Buy?
Key Responsibilities
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.
- Achieves team and individual goals while enabling an excellent customer shopping experience.
- Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.
- Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.
- Engages with customers for consultations whether it be in-store, over the phone, or chat options online.
- Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
- Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.
- Maintains assigned department’s merchandising and readiness to serve customers.
- Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.
- Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.
- Coaches and trains coworkers on new vendor technology and services.
- Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.
Basic Qualifications
Last updated : 2024-05-17
Salary : $15 - $17
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