Verizon

Best Buy
Champaign, IL Full Time
POSTED ON 7/15/2024 CLOSED ON 7/19/2024

What are the responsibilities and job description for the Verizon position at Best Buy?

Key Responsibilities

  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
  • Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.
  • Achieves team and individual goals while enabling an excellent customer shopping experience.
  • Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.
  • Engages with customers for consultations whether it be in-store, over the phone, or chat options online.
  • Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
  • Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.
  • Maintains assigned department’s merchandising and readiness to serve customers.
  • Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.
  • Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.
  • Coaches and trains coworkers on new vendor technology and services.
  • Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.

Basic Qualifications

  • Ability to work successfully as part of a team
  • Last updated : 2024-07-15

Salary : $15 - $17

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