What are the responsibilities and job description for the Hotel Assistant Manager position at Best Western Augusta West?
```Job Overview```
We are seeking a highly motivated and experienced Assistant Hotel Manager to join our team. As an Assistant Hotel Manager, you will play a key role in ensuring the smooth operation of our hotel and providing exceptional guest experiences. This is a dynamic and fast-paced position that requires strong leadership skills, excellent customer service, and a passion for the hospitality industry. MUST HAVE PREVIOUS HOTEL EXPERIENCE.
```Duties```
- Assist the Hotel Manager in overseeing all aspects of hotel operations
- Provide exceptional customer service to guests, ensuring their needs are met and exceeded
- Manage and supervise hotel staff, including training, scheduling, and performance evaluations
- Collaborate with various departments to ensure efficient operations, including housekeeping, front desk, food and beverage, and maintenance
- Assist in developing and implementing strategies to maximize revenue and occupancy rates
- Handle guest complaints or issues in a professional and timely manner
- Ensure compliance with all hotel policies, procedures, and regulations
- Assist in managing budgets and financial performance of the hotel
- Maintain a safe and secure environment for guests and staff
```Skills```
To be successful in this role, you should possess the following skills:
- Strong background in hospitality management with a minimum of 2 years of experience in a similar role
- Excellent customer service skills with a focus on creating memorable guest experiences
- Knowledge of revenue management principles to maximize profitability
- Familiarity with human resources practices including hiring, training, and performance management
- Ability to build positive relationships with guests and resolve any issues or complaints effectively
- Strong leadership skills with the ability to motivate and supervise a diverse team
- Multilingual or bilingual skills are preferred but not required
- Proficient in hotel management software systems
If you are passionate about hospitality, have excellent organizational skills, and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team as an Assistant Hotel Manager!
Job Type: Full-time
Pay: $28,000.00 - $32,000.00 per year
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- On call
Ability to Relocate:
- Augusta, GA 30907: Relocate before starting work (Required)
Work Location: In person
Salary : $28,000 - $32,000