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Hotel Front Desk Receptionist

Best Western Crater Lake Highway
White, OR Full Time
POSTED ON 5/2/2024
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:

$15 hourly

Responsibilities:
  • Field customer complaints when necessary
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications:
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • 1 year of hotel industry experience or related job preferred
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • High school graduate, GED recipient, or equivalent
About Company


At the junction of Routes 62 and 140, this laid-back Best Western Crater Lake Highway White City/Medford hotel is just three miles from the TouVelle State Recreation Site and six miles from the Crater Rock Museum.

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