Night Auditor/Front Desk Agent

Night Auditor needed overnights (3rd shift), rotating weekends off .

If possible you will be trained across all 3 shifts.

*Embodies the teamwork spirit. And understand that it is vital.

We are an industry that operates 24hrs/day 365 days a year. Therefore, weekends and holidays are required.

Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned such as: Laundry, cleaning the lobby and common areas, any task that is consistent with teamwork.
• Setting up and starting breakfast every morning is also a daily routine.
• Understand that teamwork is expected, and everyone is expected to contribute to laundry and other tasks.

Qualifications:

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, weekends and holidays REQUIRED.

Job Type: Full-time

Pay: $14.50 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Overnight shift
• Weekends as needed

Application Question(s):

• Are you available to work every other weekend?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)

Work Location: In person

Salary : $15 - $15