What are the responsibilities and job description for the Night Auditor position at Best Western?
Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have excellent communication skills, a strong attention to detail, and a passion for hospitality, we want to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist with reservations and room assignments
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Qualifications:
- Previous experience in hotel management or customer service is preferred
- Knowledge of front desk operations and phone systems is a plus
- Strong interpersonal skills with the ability to build rapport with guests
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and problem-solving abilities
- Guest relations skills to provide exceptional service
- Bilingual proficiency is an asset
- Professional phone etiquette
We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are passionate about hospitality and enjoy interacting with people from all walks of life, we would love to have you on our team as a Front Desk Agent. Apply today!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: No more than 40 per week
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Columbus, OH 43219: Relocate before starting work (Required)
Work Location: In person
Salary : $14
