Workplace Manager

A Better opportunity:

Better is looking for an experienced Workplace Manager to oversee our fast growing office in Charlotte, NC. We are seeking a resourceful, reliable, and enthusiastic candidate to play a key role in scaling our workplace operations across multiple floors and buildings. This person will help shape our environment and create a positive, productive, and welcoming atmosphere for all employees and guests.

Core Responsibilities:

Building Operations and Management:

• Manage relationships with local vendors and service providers for cost control and quality assurance. 
• Engage with Landlords in conjunction with the Director of Real Estate to handle any building-related escalations.
• Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.
• Work with Workplace Facilities, Workplace Design & Construction, local stakeholders and hired Architects/Contractors to define scopes, timing, and inform budgets throughout the real estate lifecycle.
• Ensure quality and upkeep expectations are being adhered to and SLAs for employee requests are being met. 
• Hold the team accountable for general operational policies and standards.
• Help develop and implement health & safety processes, communications, and office reconfigurations in compliance with IIPP and response to the COVID-19 crisis.  
• Be accountable for building-level Opex.
• Provide input to and set monthly, quarterly and yearly budgets for Opex and post-occupancy capital projects.
• This role is designated as ‘Office Mode,’ and requires the employee to work from our office daily, due to regulatory or functional requirements. As such, providing proof of COVID-19 vaccination is required.

Employee Engagement & Retention:

• Serve as a point of escalation on the interpretation of Better’s office policies, procedures, and standards.
• Assume ownership and manage the relationship with key stakeholders.
• Be accountable for employee Net Promoter Scores, and overall employee satisfaction as related to office environments.
• Review employee Net Promoter Scores, employee retention rates, and employee satisfaction surveys regularly, and implement building-specific plans to improve KPIs related to office environments.
• Communicate and drive the success of business updates, process changes, company initiatives, and goals to the team.
• Plan and execute local culture initiatives, including office events and employee experiences i.e., happy hours, cheers & shoutouts, new hire lunches, etc. 
• Be a culture champion.

About You:

• 5 years or equivalent experience in office operations, facilities operations, site operations, or property management leadership role. Customer service experience required.
• Experience in hospitality, multi-unit retail, startups, office management, or related preferred but not required. 
• Bachelor’s Degree or equivalent experience preferred in Business, Project Management, Hospitality, or other related degrees.
• Must have strong verbal and written communication skills, project management, and business operations experience.
• Like challenges, and embraces change in a fast-paced environment.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Organizational skills coupled with attention to detail and follow-up
• Job Req ID: JR102038